Free PDF Quiz Perfect Oracle - New 1Z0-1064-26 Test Practice

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Topic 2: Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Topic 3: Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Topic 4: Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Topic 5: Oracle Fusion Service Overview	- Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management - Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration
Topic 6: Service Request Management	- Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules - Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes

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New 1Z0-1064-26 Test Practice - 100% Pass Quiz 2026 First-grade 1Z0-1064-26: Oracle Fusion Service 2026 Implementation Professional Exam Sample

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q45-Q50):

NEW QUESTION # 45
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
B. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
C. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
D. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.

Answer: D

NEW QUESTION # 46
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
B. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
C. Modify the Profile Value and save.
D. Lock the Profile Option for editing.
E. Select View > Detach.
F. Unlock and publish the new selected profile value.

Answer: B,C,F

NEW QUESTION # 47
Which four statements are correct about hotkeys for Action Commands?

A. They allow a user to copy a service request.
B. They have default values.
C. They allow a user to forward a service request.
D. They can be assigned to a custom action script.
E. They can all be modified.
F. They allow a user to escalate a service request.

Answer: B,C,E,F

NEW QUESTION # 48
One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A. Grant the agent Administrator permissions to add new search filters.
B. Create a new search through the application composer.
C. Create several personalized searches and create them to each other.
D. Add fields from the advanced search functionality.

Answer: B

NEW QUESTION # 49
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
B. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
C. Adjust permissions on all customer's profiles.
D. Adjust the inbound message filters.

Answer: A

NEW QUESTION # 50
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