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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: UX Fundamentals | 16% | - Branding and Visual Design Impact - Human-Centered Design Principles - Usability and Information Architecture - Accessibility and Inclusive Design |
| Topic 2: Discovery | 13% | - Salesforce UX Personas and Processes - Research Methods and Tools - User Needs and Requirements Gathering - Business Value of Salesforce UX |
| Topic 3: Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping | |
| Topic 4: Salesforce Platform UX Implementation | - Lightning Design System (SLDS) - Mobile UX and Responsive Design - Declarative UX Configuration | |
| Topic 5: Prototyping & Validation | - Usability Testing and Iteration - Prototyping Methods |
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NEW QUESTION # 80
Cloud Kicks has updated its logo and wants it prominently displayed on its Digital Experience site.
Where does their UX Designer need to code to update the logo?
Answer: C
Explanation:
A page header is a component that appears at the top of every page on a Digital Experience site, and usually contains the site logo, the site name, the navigation menu, and other elements that provide a consistent and recognizable look and feel for the site.A UX Designer can code the page header to update the logo for Cloud Kicks by using the Experience Builder or the Developer Console1. The Experience Builder is a point-and-click tool that allows creating and customizing the page header using predefined templates, themes, and components.The Developer Console is a code editor that allows creating and editing the page header using HTML, CSS, JavaScript, and Lightning components2. Both tools provide the option to upload and insert the new logo image file into the page header, and to adjust its size, position, and alignment.
The other two options, Visualforce pages and email templates, are not the places where the UX Designer needs to code to update the logo for Cloud Kicks.Visualforce pages are web pages that can be used to create custom user interfaces for Digital Experience sites, but they do not affect the page header, which is a separate component that can be added to any page3. Email templates are predefined layouts and content that can be used to send emails to the site users, but they do not have any impact on the site appearance or functionality.
NEW QUESTION # 81
Cloud Kicks' Sales team needs In-App Guidance for key functions and processes so they can maximize their time.
In which way should a UX Designer customize the Salesforce Help Menu to meet this request?
Answer: A
Explanation:
Confirmation bias is the tendency to seek, interpret, and remember information that confirms one's preexisting beliefs or hypotheses, while ignoring or discounting information that contradicts them1. Confirmation bias can affect user feedback sessions by influencing how the researcher designs the test, asks the questions, observes the behavior, and analyzes the data of the users.Confirmation bias can lead to inaccurate or incomplete insights, and ultimately to poor design decisions2.
One way to avoid confirmation bias in user feedback sessions is to allow the user to explore the application without specific questions regarding which tasks to perform. This can help the researcher to observe the user's natural and spontaneous interaction with the application, without imposing any expectations or assumptions on them. This can also help the user to express their honest opinions and feelings about the application, without being influenced by the researcher's questions or suggestions.This can result in more authentic and unbiased feedback, and more reliable and valid insights3.
Asking open-ended questions staying away from questions regarding feelings is not a good way to avoid confirmation bias in user feedback sessions, because it can limit the depth and richness of the feedback, and miss the opportunity to understand the user's emotions and motivations. Open-ended questions are questions that allow the user to answer in their own words, rather than choosing from a predefined set of options. Open-ended questions are useful for eliciting more detailed and nuanced feedback, and for exploring the user's thoughts and feelings about the application. However, asking open-ended questions alone is not enough to prevent confirmation bias, as the researcher may still unconsciously frame the questions in a way that leads the user to confirm their hypotheses, or interpret the answers in a way that supports their beliefs.Asking questions regarding feelings is also important, as it can help the researcher to understand the user's emotional response to the application, and how it affects their satisfaction, engagement, and loyalty4.
Asking specific questions about known pain points to confirm your hypothesis is a bad way to avoid confirmation bias in user feedback sessions, because it can introduce the researcher's bias into the feedback process, and influence the user's perception and behavior. Asking specific questions about known pain points can lead the researcher to focus only on the information that confirms their hypothesis, and ignore or dismiss the information that challenges or contradicts it. It can also lead the user to pay more attention to the pain points that the researcher mentions, and overlook or downplay the other aspects of the application.This can result in skewed and distorted feedback, and misleading and invalid insights5.
NEW QUESTION # 82
Cloud Kicks wants to modify one of its custom Lightning Web Components so that itsadministrators can change the look and feel depending on what type of Lightning page is used in.
Which feature should be recommended?
Answer: B
Explanation:
An App Builder styling property is a feature that allows a Lightning web component to expose CSS properties that can be set by an administrator in the Lightning App Builder. This way, the administrator can customize the look and feel of the component depending on the context and use case. For example, a component can have a styling property for the background color, the font size, or the border radius. The administrator can then change these values in the App Builder without modifying the code of the component.Reference:
[Create App Builder Styling Properties]
NEW QUESTION # 83
A realty company provides a way for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers. Which two standard Salesforce objects should be used in this experience?
Answer: B
Explanation:
The study guide identifies A. Account and Contact as the correct pair of standard Salesforce objects.
The scenario requires Salesforce to represent the people shopping for homes and the broader customer relationship that brokers need to manage. The study-guide answer uses Account and Contact as the foundational customer data model.
A Contact represents the individual person with whom the real estate company interacts. The Account provides the associated customer relationship record. Together, these two standard objects form the structure selected by the guide for tracking home buyers.
Option B introduces Case, which represents a service or support matter. Although a customer could eventually create a service issue, that is not the primary relationship described in the scenario.
Option C introduces Opportunity, which represents a potential sales transaction. An opportunity may become relevant within a real-estate sales process, but the question asks which objects should be used to represent and track the home buyers themselves.
The data-modeling principle being tested is that UX design in Salesforce often depends on correctly mapping real-world people and relationships into standard Salesforce objects before determining pages, components, or workflows.
Study Guide reference/topics: Account, Contact, Salesforce standard objects, customer data modeling, Declarative Design.
NEW QUESTION # 84
A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one.Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the list.
Which two impacts of the LWC's Shadow DOM should be considered when designing or developing the stylesheets for these components?
Choose 2 answers
Answer: A,D
Explanation:
Shadow DOM is a web standard that encapsulates the internal document object model (DOM) structure of a web component. It isolates the component's markup and styles from the rest of the page, and prevents the component from being affected by or affecting the global DOM. When designing or developing the stylesheets for a parent-child LWC structure, the following impacts of the shadow DOM should be considered:
The CSS styles defined in the parent list component are not shared with the child items.This is because the shadow DOM creates a boundary between the parent and the child components, and the styles defined in the parent component do not cascade down to the child components. This means that each component needs to define its own styles, or import them from a common source.This also means that the parent component cannot directly style the child components, or vice versa12.
Any custom styles shared between the list and child items should be imported from a shared CSS file.This is a recommended practice to avoid duplicating the same styles in multiple components, and to maintain consistency and reusability. A shared CSS file can be created as a static resource, and imported into the components using theloadStyle()method from theplatformResourceLoadermodule.Alternatively, a shared CSS file can be created as a LWC component, and imported into the components using the@importdirective134.
1: [Shadow DOM | Lightning Web Components Developer Guide | Salesforce Developers]
2: [Light DOM | Lightning Web Components Developer Guide | Salesforce Developers]
3: [Understanding Shadow DOM and Template in LWC - SFDC Lightning]
4: [Shadow DOM, CSS and Styling Hooks in LWC what you need to know]
5: [How to Share CSS Between Lightning Web Components | Salesforce Developers Blog]
6: [How to Use a Shared CSS File in a Lightning Web Component | Salesforce Developers Blog]
NEW QUESTION # 85
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