Valid ADM-201 Test Notes | ADM-201 Quiz

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Salesforce ADM-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Sales and Marketing Applications	10%	- Sales Cloud features 1. Lead management, conversion, assignment rules 2. Opportunity management, stages, products, price books - Marketing tools 1. Campaigns, campaign influence 2. Marketing automation capabilities
Topic 2: Service and Support Applications	10%	- Case management 1. Cases, queues, assignment rules, escalation rules 2. Support processes and entitlements - Knowledge and Communities 1. Community configuration and access 2. Knowledge base setup and usage
Topic 3: Agentforce AI	8%	- AI capabilities 1. AI features and usage guidelines 2. Agentforce setup and configuration
Topic 4: Automation	15%	- Process Automation 1. Flow Builder, approval processes 2. Email alerts, field updates, tasks
Topic 5: Productivity and Collaboration	10%	- Activity management 1. Tasks, events, calendars - Chatter 1. Feeds, groups, collaboration features - Mobile and integrations 1. AppExchange and third-party integrations 2. Salesforce Mobile App capabilities
Topic 6: Configuration and Setup	15%	- Company settings 1. Fiscal year, business hours, currency management 2. Default settings and organizational structure - Security and access 1. Profiles, permission sets, roles and sharing rules 2. Password policies and login access - User interface configuration 1. Navigation and global settings 2. Declarative customization options
Topic 7: Object Manager and Lightning App Builder	15%	- Lightning App Builder 1. App navigation and customization 2. Custom Lightning pages and components - Object customization 1. Page layouts, record types, business processes 2. Standard and custom objects, fields, relationships
Topic 8: Data and Analytics Management	17%	- Reports and dashboards 1. Report types, creation, customization 2. Dashboard components and sharing - Data management 1. Data validation and quality tools 2. Import, update, export, mass delete, backup

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Salesforce Certified Administrator Sample Questions (Q131-Q136):

NEW QUESTION # 131
SIMULATION
Define the Solution Manager Profile.

Answer:

Explanation:
See the answer below
Explanation/Reference:
Explanation: Standard user perm + can manager solutions & solution categories

NEW QUESTION # 132
Is it possible to relate a person account to a contact on a business account.

A. False
B. True

Answer: A

NEW QUESTION # 133
When do scheduled dashboard refreshes occur?

A. Dashboards refresh in the time zone of the user who schedules the refresh.
B. Dashboards refresh in the Organization Default Time Zone.

Answer: A

NEW QUESTION # 134
The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.
Which feature must be enabled to ensure the quick action will be displayed as expected?

A. Email Templates
B. Email Notifications
C. Email-to-Case
D. Email Alerts

Answer: C

Explanation:
Explanation
Email-to-Case allows you to create cases from incoming emails. You need to enable this feature and set up routing addresses and case creation settings.
References: https://help.salesforce.com/s/articleView?id=sf.customizesupport_email_to_case.htm&type=5

NEW QUESTION # 135
Which of the following records can not be mass transferred?

A. Open Cases
B. Closed Activities
C. Open Activities
D. Closed Cases

Answer: B

NEW QUESTION # 136
......

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