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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Guiding Principles15%- Keep it simple and practical
- Think and work holistically
- Progress iteratively with feedback
- Focus on value
- Start where you are
- Collaborate and promote visibility
- Optimize and automate
Topic 2: Technology and Information Management10%- Information management principles
- Role of technology in service management
Topic 3: ITIL Service Value System20%- Purpose and components
- Governance
- Service value chain
  • 1. Plan
    • 2. Obtain/build
      • 3. Deliver and support
        • 4. Improve
          • 5. Engage
            • 6. Design and transition
              - Continual improvement
              Topic 4: ITIL Practices30%- Technical management practices
              • 1. Infrastructure and platform management
                • 2. Software development and management
                  • 3. Deployment management
                    - Service management practices
                    • 1. Problem management
                      • 2. Service request management
                        • 3. Service level management
                          • 4. Capacity and performance management
                            • 5. Change enablement
                              • 6. Incident management
                                • 7. Availability management
                                  • 8. Business continuity management
                                    - General management practices
                                    • 1. Supplier management
                                      • 2. Information security management
                                        • 3. Continual improvement
                                          • 4. Relationship management
                                            Topic 5: Key Concepts of Service Management15%- Services, service offerings, service relationships
                                            - Value, value co-creation, stakeholders
                                            - Service management as a practice
                                            Topic 6: Organizational Structure and Roles10%- Teams and groups
                                            - Key roles and responsibilities

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                                            EXIN ITIL 4 Foundation Sample Questions (Q288-Q293):

                                            NEW QUESTION # 288
                                            Which is a key element of the 'think and work holistically' guiding principle?

                                            Answer: D


                                            NEW QUESTION # 289
                                            Which statement about emergency changes is CORRECT?

                                            Answer: C


                                            NEW QUESTION # 290
                                            Which can act as an operating model for an organization?

                                            Answer: A


                                            NEW QUESTION # 291
                                            Which statement about the 'continual improvement' practice is CORRECT?

                                            Answer: A


                                            NEW QUESTION # 292
                                            What do customer perceptions and business outcomes help to define?

                                            Answer: A


                                            NEW QUESTION # 293
                                            ......

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