Accurate Oracle 1Z0-1064-26 Practice Test - Pass The Exam Quickly

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Managing and Extending Service Requests	- Service Request configuration and lifecycle management 1. User and role management 2. Service catalog and category hierarchy 3. Profile options and system configuration 4. Scheduled processes and automation 5. SR outcomes and resolutions - Application Composer extensions 1. Custom objects and fields 2. Object workflows 3. Groovy scripting for business logic
Redwood UX and AI Features	- Redwood interface configuration 1. Activities timeline 2. Workflow implementation platform - AI capabilities 1. SR classification AI 2. Knowledge recommendations
Data Migration and Integration	- Data import/export 1. FBDI import 2. Import Management tool
Notifications, Emails, and Interactions	- Email processing 1. Email templates and interaction tracking 2. Inbound/outbound email channels - Notifications and collaboration 1. Internal collaboration tools 2. In-app notifications
Customer Entitlements and Action Plans	- Entitlements and SLAs 1. Milestones and operating calendars 2. Notifications and performance tracking 3. Coverage and service tiers - Action Plans 1. Execution within service requests 2. Action plan templates
Work Assignment and Routing	- Omnichannel routing 1. Work starvation prevention 2. Cross-channel workload distribution - Queues and assignment rules 1. Agent capacity and availability 2. Assignment rules based on SR attributes 3. Queue configuration
Productivity and Contact Center Tools	- Agent productivity tools 1. Hotkeys and shortcuts 2. Dashboards and analytics 3. SmartText configuration
Computer Telephony Integration (CTI)	- Telephony integration setup 1. Screen pop functionality 2. Redwood CTI toolbar setup 3. Call flows configuration
Digital Customer Service and Chat	- Chatbot and automation 1. Virtual assistant configuration - Digital Customer Service (DCS) 1. UI themes and branding 2. Embedding Fusion Service in external apps

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Excellent 1Z0-1064-26 Exam Dumps Questions: Oracle Fusion Service 2026 Implementation Professional present you exact Study Guide - VCEEngine

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q24-Q29):

NEW QUESTION # 24
What three things should you do once you have established a global default coverage?

A. Use Application Composer to configure warning emails about milestone compliance events.
B. Create an ESS job to Monitor Service Request Milestones.
C. Create an ESS job to Aggregate Service Requests.
D. Use Application Composer to include milestones on the Service Request Layout if desired.

Answer: B,C,D

NEW QUESTION # 25
Identify three considerations before starting the configuration of assignment rules to service requests.

A. the rule sets you want to create and the rules to include in each rule set
B. the attributes of queues to use as criteria for your rule assignments
C. the attributes of service requests to use as criteria for your rule assignments
D. the candidates of queues to use as criteria for your rule assignments
E. the candidates of service requests to use as criteria for your rule assignments

Answer: A,D,E

NEW QUESTION # 26
Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
B. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.

Answer: D

NEW QUESTION # 27
Which three types of data are included in the interaction associated with a normal call flow?

A. Channel
B. Agent name
C. Start time of the call
D. Service Request create date
E. Contact name

Answer: B,D,E

NEW QUESTION # 28
If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the "delete activities" button from all pages used by the users who have this access.
B. Remove the users of the roles who have the "delete activities" access.
C. Remove the "delete activities" role from all the users who have this role.
D. Remove the "delete activities" privilege from all the roles for users who have this access.

Answer: B

NEW QUESTION # 29
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