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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q30-Q35):

NEW QUESTION # 30
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By executing marketing campaigns for product service
B. By connecting and delivering data from the value chain and process flow
C. By providing a dedicated self-service experience as a forecast
D. By focusing on back-end service operations

Answer: B

NEW QUESTION # 31
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Omnichannel experience
B. Agent Desktop
C. Guided selling
D. Billing

Answer: A,B

NEW QUESTION # 32
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Processing Leads and Opportunities
B. Web Page Creation and Generation
C. Automation Programs
D. Advanced Segmentation
E. Smart Analytics

Answer: C,D,E

NEW QUESTION # 33
Which feature is available in SAP Commerce Cloud?

A. Product catalog
B. Case processing with registered products
C. Management for intercompany sales processes
D. Bounce management for new prospects

Answer: A

NEW QUESTION # 34
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. SAP Integration Suite is available to integrate applications.
B. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
C. Al capabilities empower sales & marketing analysts to accelerate decisions.
D. SAP Build can be used to create custom apps.
E. Business process analysis is available out-of-the-box.

Answer: A,C,D

NEW QUESTION # 35
......

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