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| Section | Weight | Objectives |
|---|---|---|
| Requirements Gathering and Management | 18% | - Distinguish between scope, requirements, and user stories - Document and maintain requirements in version control - Engage stakeholders to elicit, validate, and prioritize requirements |
| Customer Discovery | 17% | - Align Salesforce capabilities with business needs - Understand role of Business Analyst in implementation lifecycle - Assess current state of Salesforce usage - Analyze environment and identify constraints/opportunities - Identify business goals, strategies, and challenges |
| Business Process Mapping and Optimization | 12% | - Validate process designs with stakeholders - Map existing business processes - Design optimized processes aligned with Salesforce - Identify improvement opportunities |
| Development Support and User Acceptance | 12% | - Define and plan user acceptance testing - Document lessons learned and feedback - Support development teams with clarification - Evaluate test results and confirm solution meets requirements |
| Collaboration with Stakeholders | 23% | - Identify stakeholders and build effective relationships - Plan discovery activities based on stakeholder groups - Bridge gaps between business and technical teams - Select appropriate communication and analysis techniques |
| User Stories and Acceptance Criteria | 18% | - Write clear, testable acceptance criteria - Define components of a well-formed user story - Manage and maintain user story documentation |
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NEW QUESTION # 307
Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce.
Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?
Answer: C
NEW QUESTION # 308
What is the storage of the Developer Pro Sandbox?
Answer: A
Explanation:
The storage of the Developer Pro Sandbox is 1GB. 300MB, 200MB, and 2GB are not valid storage sizes for the Developer Pro Sandbox. References: https://help.salesforce.com/s/articleView?id=sf.
data_sandbox_environments.htm&type=5
NEW QUESTION # 309
Universal Container (UC) is implementing Sales Cloud. The business analyst (BA) assigned to the project wants to the project wants to become a trusted advisor to UC stakeholders.
What are some communication best practices a BA should follow to help achieve this goal?
What are some communication best practices a BA should follow to help achieve this goal?
Answer: A
Explanation:
Some communication best practices that a BA should follow to become a trusted advisor to UC stakeholders are:
Ask questions and document the answers: This helps to understand the stakeholders' needs, expectations, pain points, goals, and priorities. It also shows interest and curiosity in their perspectives and opinions, and helps to clarify any assumptions or ambiguities.
Make suggestions based on previous project success: This helps to demonstrate expertise and experience in Salesforce implementations, and provide valuable insights and recommendations for UC stakeholders. It also shows confidence and credibility in delivering solutions that meet their needs.
Provide a meeting agenda prior to each session: This helps to set clear expectations and objectives for each meeting, and ensure that all relevant topics are covered. It also shows respect for the stakeholders' time and availability, and helps to keep the meeting focused and productive. References: https://trailhead.salesforce.com
/en/content/learn/modules/business-analysis-stakeholder-management/communicate-with-stakeholders
NEW QUESTION # 310
Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.
What does an activity box marked "C Customer' mean?
Answer: B
Explanation:
This answer explains that an activity box marked "C Customer" means that the customer should be consulted.
In a process map that uses Universal Process Notation (UPN), an activity box is a symbol that represents a task or an action that is performed in a business process. An activity box can be marked with a letter to indicate the role or the resource that is responsible for performing the task or action. The letter C stands for consult, which means that the resource should be asked for input or advice before or during the task or action.
References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look
/use-process-mapping-to-understand-your-business
NEW QUESTION # 311
While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.
Which step should the BA take next?
Answer: C
NEW QUESTION # 312
......
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