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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Overview:

Certification Vendor:	PeopleCert / AXELOS
Exam Name:	ITIL® 4 Specialist: High-velocity IT Exam
Exam Number:	ITIL-4-Specialist-High-velocity-IT
Exam Format:	Closed Book, Multiple Choice
Exam Price:	$350 - $450 USD
Real Exam Qty:	40
Related Certifications:	ITIL 4 Specialist: Create, Deliver and Support ITIL 4 Managing Professional ITIL 4 Foundation ITIL 4 Specialist: High Velocity IT ITIL 4 Strategist: Direct, Plan and Improve ITIL 4 Specialist: Drive Stakeholder Value
Passing Score:	70% (28 out of 40)
Available Languages:	Italian, Polish, Chinese, French, Japanese, German, Portuguese (Brazil), English
Certificate Validity Period:	3 years
Exam Duration:	90 (113 for non-native English speakers)
Recommended Training:	PeopleCert Official eLearning
Exam Registration:	PeopleCert Official Registration
Sample Questions:	Peoplecert ITIL-4-Specialist-High-velocity-IT Sample Questions
Exam Way:	Online proctored / Onsite, Closed book
Pre Condition:	ITIL 4 Foundation or ITIL v3 certification; completion of accredited training or official e-learning required
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-high-velocity-it-2814

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ITIL-4-Specialist-High-velocity-IT New Study Notes | Guide ITIL-4-Specialist-High-velocity-IT Torrent

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 2	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 3	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 4	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 5	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q21-Q26):

NEW QUESTION # 21
What is the BEST way for a software development organization to encourage ethical behaviours?

A. By using agile methods to ensure people focus on the detail of each individual sprint
B. By using machine learning algorithms to take decisions, instead of relying on people
C. By defining policy that requires ethics to be considered by staff
D. By running workshops where people discuss scenarios that have ethical significance

Answer: D

Explanation:
HVIT places strong emphasis on culture, behaviour, shared understanding, and learning. Ethical behaviour is not created reliably by policy alone. Policy can set expectations, but real ethical capability comes from discussion, reflection, and repeated practice in ambiguous real-world situations.
Workshops that explore ethically significant scenarios help people understand trade-offs, build judgement, and align decisions with organizational values. That is much more effective than simply publishing a policy.
Machine learning does not remove ethical responsibility; it can actually create more ethical risk if used without human judgement. Agile methods help speed and feedback, but they do not by themselves ensure ethical awareness.
So D is best because it develops ethical thinking as a lived organizational capability, which is much more aligned with HVIT culture.
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NEW QUESTION # 22
A newly-formed site reliability engineering (SRE) team is focused on increasing the resilience of IT systems.
The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
Which practice would BEST help this team?

A. Infrastructure and platform management
B. Service continuity management
C. Software development and management
D. Monitoring and event management

Answer: D

Explanation:
The scenario points directly to observability, event detection, diagnosis, and automated operational response.
These are core capabilities of monitoring and event management. This practice helps collect, analyze, correlate, and act upon information about services and infrastructure conditions.
Software development and management is broader and focused on development lifecycle activities. Service continuity management deals with major disruption preparedness and recovery. Infrastructure and platform management supports the technical environment, but it is not the best fit for detecting issues and triggering responses.
A is therefore the best answer because it most directly supports SRE-style resilience through telemetry and operational automation.
The ITIL 4 practice-guide manual also emphasizes automation and tooling as important enablers of practice effectiveness .
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NEW QUESTION # 23
A service provider is about to engage in a partnership with a large retailer. They will integrate the retailer ' s systems for online shopping.
How can the ' relationship management ' practice contribute to this initiative?

A. By developing an understanding of the patterns of usage of the online shopping services
B. By establishing the communication channels required to support the online shopping services
C. By encouraging behaviours that are consistent with the shared values of both organizations
D. By negotiating and agreeing with the retailer the service targets for the integrated systems

Answer: C

Explanation:
Relationship management is concerned with establishing and nurturing links between organizations at a strategic and collaborative level. In a partnership, shared trust, aligned behaviours, and mutual understanding are essential to co-creating value successfully.
A is more closely related to service level management. B could be part of operational coordination, but it is narrower than relationship management. D relates more to analytics, service design, or business analysis. C best matches the role of relationship management in enabling healthy collaboration between organizations.
This also fits ITIL's broader view that many services depend on third parties and that effective relationships with partners and suppliers are important to practice success .
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NEW QUESTION # 24
Users are complaining that service desk agents do not listen to them and make assumptions about what their issues are.
Which action would BEST help to improve this situation?

A. Implement stricter service desk performance metrics
B. Improve the training given to the staff of the service desk function
C. Increase the number of service desk agents available
D. Automating service desk processes to reduce human error

Answer: B

NEW QUESTION # 25
An organization is undergoing a digital transformation. New behaviour patterns are encouraged among the teams. Many employees have adopted these patterns, but others are reluctant and unsure. An anonymous survey conducted by the leadership team highlighted that some team members avoid experimentation and prefer to search or wait for a single correct solution.
Which TWO key behaviour patternsare MOST LIKELY to be affected by this attitude?
1. Accept ambiguity and uncertainty
2. Commit to continual learning
3. Help get customers'jobs done
4. Trust and be trusted

A. 2 and 3
B. 3 and 4
C. 1 and 2
D. 1 and 4

Answer: C

NEW QUESTION # 26
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