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Apple Apple-Device-Support Exam Overview:

Certification Vendor:Apple
Exam Name:Apple Device Support Exam
Exam Number:SUP-2025
Related Certifications:Apple Certified Support Professional
Passing Score:75%
Exam Price:$149 USD
Certificate Validity Period:Not officially specified
Exam Format:Multiple Choice (Multiple Select), Multiple Choice (Single Select)
Available Languages:English
Exam Duration:120 minutes
Real Exam Qty:Approximately 80
Sample Questions:Apple Apple-Device-Support Sample Questions
Exam Way:Online proctored exam through Pearson VUE.
Pre Condition:No formal prerequisites. Apple recommends hands-on experience supporting iPhone, iPad, and Mac devices and completing the free Apple Device Support training.
Official Syllabus URL:https://training.apple.com/certification

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 2
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 3
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 4
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 5
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 6
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.

Apple Device Support Exam Sample Questions (Q101-Q106):

NEW QUESTION # 101
How do you reset the printing system from Printers & Scanners settings on a Mac?

Answer: B

Explanation:
Resetting the printing system on a Mac can resolve problems such as print jobs stuck in the queue, connection issues, and incomplete driver setups. This process deletes all printers from your list of printers, deletes information about all completed print jobs, and deletes all printer presets. All printers and scanners must be set up again after completing the reset. To reset the printing system, you need to control-click the printer in the Printers list on the right, then choose Reset Printing System from the shortcut menu. You will be prompted to confirm that you want to reset your entire printing system. References: Reset the printing system on your Mac to solve a problem, HP printers - Reset the printing system (macOS)


NEW QUESTION # 102
A user reports that the keyboard on their Mac needs replacement. They say about 10 keys on the right side of the keyboard are producing incorrect characters when pressed. What is the most likely explanation?

Answer: C

Explanation:
When multiple keys (e.g., 10 on the right side) on a Mac keyboard consistently produce incorrect characters, it suggests a hardware issue rather than a software misconfiguration. Keyboards can fail due to physical damage, wear, or internal connection issues, leading to erratic behavior like wrong outputs.
* Option A (Game Mode) is a feature on iOS/iPadOS (not macOS as of 2025) and doesn't affect keyboard input mapping.
* Option B (Mouse Keys) enables numeric keypad keys to control the pointer but doesn't remap standard keys to produce incorrect characters.
* Option D (Sticky Keys) modifies key press behavior for accessibility (e.g., holding modifiers), but it doesn't cause keys to output wrong characters.
* Option C (keyboard replacement) aligns with a hardware fault, especially given the localized nature of the issue (right side). Basic troubleshooting (e.g., restarting, checking language settings) should be ruled out first, but the description points to a physical defect.See Apple's "If your Mac keyboard isn't working" (support.apple.com/HT204540) for hardware troubleshooting steps.


NEW QUESTION # 103
Select the setting in the sidebar that you should use to turn on firewall on your Mac.

Answer:

Explanation:

Explanation:
Turn on firewall protection
On your Mac, choose Apple menu > System Settings, click Network in the sidebar, then click Firewall. (You may need to scroll down.) Turn on Firewall.https://support.apple.com/en-in/guide/mac-help/mh34041/mac#:~:
text=Turn%20on%20firewall%20protection,may%20need%20to%20scroll%20down.)&text=Turn%20on%
20Firewall.


NEW QUESTION # 104
Your organization enabled MAC address filtering on its network. Which setting would prevent iPhone from connecting to the network?

Answer: B

Explanation:
Private Wi-Fi Address(Settings > Wi-Fi > [network] > i) randomizes the MAC address per network. If the organization uses MAC filtering (allowing specific addresses), a randomized MAC prevents connection.
* Option A: Limits IP tracking, not MAC.
* Option C: Low Data Mode restricts data, not connectivity.
* Option D: Location Services doesn't affect MAC.
* Option B: Correct-random MAC clashes with filtering.References: Apple Support - "Use private Wi- Fi addresses" (support.apple.com/HT211227).


NEW QUESTION # 105
ACME, Inc. wants to ensure that iPhone and iPad backups created with Apple Configurator on a Mac are encrypted and protected with a password. Which action in Apple Configurator should you select to create password encrypted backups?

Answer: D

Explanation:
To create password encrypted backups with Apple Configurator, you need to enable encrypted backups for the devices or Blueprints that you want to back up. This option is available under the Actions > Advanced menu, and it requires you to enter and verify a password for the backups. Once enabled, encrypted backups save users' passwords and provide more security for the data. Encrypted backups can be restored only to devices or Blueprints that have the same encryption settings and password. References: Enable encrypted backups in Apple Configurator


NEW QUESTION # 106
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