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Salesforce Salesforce-Loyalty-Management Exam Syllabus Topics:

SectionWeightObjectives
Member Management15%- Understand the Member Enrollment Process
- Manage Member Statuses and Data Privacy
- Configure Member Types and Member Accounts
Integration & Data Model15%- Integrate with Salesforce CDP (Customer Data Platform)
- Use APIs for Loyalty Management
- Understand the Loyalty Management Data Model
Loyalty Program Design & Setup25%- Understand the business requirements and configure the Loyalty Program
- Configure program types (B2B, B2C, B2B2C)
- Define and configure Loyalty Tiers
Promotions & Rewards25%- Understand Voucher Management
- Define rewards and benefit catalogs
- Configure Loyalty Promotions
Currencies & Points20%- Define Rules for earning and redeeming points
- Manage expiration policies for points
- Configure Qualifying and Non-Qualifying currencies

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Salesforce Loyalty Management Accredited Professional Exam Sample Questions (Q82-Q87):

NEW QUESTION # 82
What three facts should the administrator consider when creating and managing member groups?

Answer: D,E


NEW QUESTION # 83
What three types of vouchers can be configured in Loyalty Management?

Answer: B,C,D


NEW QUESTION # 84
Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner.
Which fields are required to set up a partner?

Answer: A

Explanation:
D, Name, Partnership Start Data, Industry, Status, Type
Explanation:
When adding a program partner in Salesforce Loyalty Management, the required fields include:
Name, Program, Program Partnership Category, Type, Billing Type (B): This combination of fields ensures that a program partner is properly defined and categorized within the Loyalty Management system.
Name: Identifies the partner within the loyalty program.
Program: Links the partner to a specific loyalty program.
Program Partnership Category: Categorizes the partner according to the nature of the partnership (e.g., accrual, redemption).
Type: Defines the nature of the partnership, such as whether the partner is involved in point accrual, redemption, or both.
Billing Type: Specifies how the partner is billed, which could be related to transaction fees, membership fees, or other financial arrangements.
Options A, C, and D include fields like "Partnership Start Data," "Industry," and "Status," which, while important, are not the core required fields for initially setting up a program partner in Salesforce Loyalty Management.
Salesforce Loyalty Management documentation provides comprehensive details on setting up program partners, including the required fields and best practices for managing partnerships to enhance member engagement and program value.


NEW QUESTION # 85
Universal Containers (UC) has defined a points-based Loyalty Program, and the Loyalty members must receive an email with the point balance every time it is updated.
What should the Salesforce Administrator set up to enable a real-time currency model?

Answer: D

Explanation:
To enable real-time updates of point balances in a points-based Loyalty Program, the Salesforce Administrator should:
Option B "Enable Real-Time Update of Qualifying Points Balance." This feature ensures that any changes to a member's qualifying points balance are immediately reflected, allowing for real-time communication of point updates.


NEW QUESTION # 86
The existing Loyalty Program would need to have its "members-record" transferred from an SQL database into a new Salesforce Loyalty Management org, where its members' records are kept within a data table named "tbl_Member" with the following data contents:
* the program member's personal particular and contact information
* member's current-tier value
* member's tier-points
Which object combinations should be used for data migration of the source's member records into the Loyalty Member org?

Answer: D

Explanation:
For migrating "members-record" from an SQL database into Salesforce Loyalty Management, the correct combination of objects to use is:
D: "LoyaltyProgramMember," "LoyaltyMemberTier," "LoyaltyMemberCurrency," "Contact," and "Account" Object. This combination covers all necessary aspects of Loyalty Program members' records, including personal information, tier status, and point balances.


NEW QUESTION # 87
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