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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Hardware | 27% | - CPU and expansion cards - BIOS/UEFI and firmware - Power supplies and connectors - Peripheral devices and connections - RAM types and installation - PC hardware and peripherals - Storage devices (HDD, SSD, NVMe) |
| Topic 2: Virtualization and Cloud Computing | 12% | - Cloud connectivity and configuration - Virtual machine concepts - Cloud concepts and models (IaaS, PaaS, SaaS) - Virtualization fundamentals - Cloud and virtualization troubleshooting |
| Topic 3: Hardware and Network Troubleshooting | 26% | - Network troubleshooting - Mobile device troubleshooting - Hardware troubleshooting - Printers and multifunction devices - Common symptoms and root causes - Troubleshooting methodology |
| Topic 4: Networking | 20% | - Network troubleshooting - Network configurations - IP addressing and subnetting basics - Network protocols and services - Network connectivity - Network hardware and devices |
| Topic 5: Mobile Devices | 15% | - Mobile device management (MDM) - Mobile device troubleshooting - Mobile device configuration - Mobile device synchronization - Cellular connectivity and settings |
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NEW QUESTION # 301
A user is traveling internationally. They can make and receive phone calls but cannot send or receive email. Which of the following would most likely resolve this issue?
Answer: B
Explanation:
Voice calls can still go through on the partner networks without data roaming enabled, but mobile email requires a data connection. Turning on data roaming allows the device to use cellular data while abroad, restoring email functionality.
NEW QUESTION # 302
A Wi-Fi router is set up in a central room. A user on the outer edge of the building reports slow connections and intermittent internet drops. Which of the following actions will solve the issue?
Answer: C
Explanation:
The user is experiencing slow connections and intermittent drops on the outer edge of the building, which indicates a problem with Wi-Fi signal range and strength. Installing additional wireless access points (APs) will extend the coverage and provide a stronger, more reliable signal to the user's location.
NEW QUESTION # 303
Which of the following tools would most likely be used to identify a cable's location in the network closet?
Answer: B
Explanation:
A toner probe is used to trace and identify cables by sending a signal through the wire and detecting it at the other end, allowing technicians to locate specific cables in a network closet.
NEW QUESTION # 304
Each floor at a new corporate facility will have four printers available for all users to print from AH of the printers will be connected with RJ45 and not joined to a domain Which of the following needs to be set up to accomplish this task? (Select two).
Answer: A,B
Explanation:
To allow multiple users to print to networked printers:
Printer shares enable users to access printers shared on the network.
Print servers manage print jobs and provide centralized control of printing.
Why Not B (DHCP server): DHCP is unrelated to print management.
Why Not D (Printer subnet): Subnets group devices but don't manage printing.
Why Not E (SMB configuration): SMB is for file sharing, not specifically print management.
Why Not F (Printer Wi-Fi settings): These settings are irrelevant since the printers use Ethernet.
CompTIA A+ Exam Reference: Core 2 (220-1102), Section 4.6, printer configuration.
NEW QUESTION # 305
Users in a 200-person call center report that phone calls experience severe performance degradation on busy days. The technician confirms:
- Upload and download speeds are 50Mbps during a speed test.
- VoIP call prioritization settings are properly configured for the
VLAN that the call center uses.
Which of the following is most likely the cause of this issue?
Answer: C
Explanation:
Voice over IP (VoIP) traffic is highly sensitive to latency, jitter, and packet loss, especially in large environments such as a 200-person call center. Although the technician confirms that VoIP prioritization (QoS) is configured correctly and speed tests show 50 Mbps upload and download speeds, overall available bandwidth can still be insufficient during peak usage.
Speed tests measure raw throughput at a point in time and do not reflect real-world congestion caused by hundreds of simultaneous calls, application usage, and data transfers. On busy days, the cumulative bandwidth demand likely exceeds the available capacity, leading to degraded call quality despite correct VLAN and QoS settings.
NEW QUESTION # 306
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