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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: User Stories and Acceptance Criteria	18%	- Write clear, testable acceptance criteria - Document and maintain user stories - Define components of effective user stories
Topic 2: Solution Design and Documentation	18%	- Translate requirements into Salesforce solution design - Create functional specifications and design documents - Map business processes to Salesforce capabilities
Topic 3: Requirements Gathering and Management	18%	- Distinguish between scope, requirements and user stories - Engage stakeholders to elicit, validate and prioritize requirements - Document and manage requirements in version control
Topic 4: Change Management and Enablement	17%	- Develop change enablement strategies - Identify change impacts and risks - Support adoption and training activities
Topic 5: Development Support and User Acceptance	12%	- Plan and execute user acceptance testing - Support solution development and clarify requirements - Validate solution against requirements
Topic 6: Customer Discovery	17%	- Assess current state of existing products and processes - Define project scope based on business strategies, goals and challenges - Document business processes and scope - Understand BA roles across implementation lifecycle

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Salesforce Certified Business Analyst Exam Certified-Business-Analyst Prüfungsfragen mit Lösungen (Q264-Q269):

264. Frage
A business analyst (BA) at Universal Containers (UC) has been asked to improve the user experience (UX) of marketing employee who manages webinar dat a. The chief marketing officer (CMO) thinks the UX issues are related to standard Salesforce Campaign functionality that misaligns with UC s business requirements. The BA surveyed the marketing group about their pain points and was surprised to discover that their concerns differ from the CMOs theory about issues with the UX of Campaigns in Salesforce.
Which influencing style should the BA use when presenting their findings to the CMO and other stakeholders?

A. Collaborative
B. Assertive
C. Analytical

Antwort: A

265. Frage
A business analyst (BA) at Northern Trail Outfitters is preparing for a user acceptance testing (UAT) session for a global Sales Cloud project.
What should the BA do to engage the business most effectively during UAT"?

A. Work business stakeholders to collaborate in writing, reviewing, and executing UATscenarios, providing feedback,and approval for release.
B. Work with quality assurance analysts to collaborate in writing, reviewing and executing UAT scenarios, providing feedback, and approval for release.
C. Hand or ownership for writing, reviewing, and executing UAT scenarios, providing feedback, and approval for release to business stakeholders.

Antwort: A

266. Frage
Cloud Kicks has decided to implement a case management process through Service Cloud. A business analyst (BA) has been tasked with writing requirements for this new feature.
Which process should the BA follow to draft and finalize the requirements?

A. 1. Review information from the
2. Ask clarifying questions.
3. Draft requirements.
4. Refine and confirm requirements.
5. Prioritize which requirements will be included in the minimum viable product.
B. 1. Review information from the discovery.
2. Ask clarifying questions.
3. Draft requirements.
4. Share requirements with the technical so they can begin building.
5. Create user acceptance criteria and test cases.
C. 1. Review information from the discovery.
2. Draft requirements.
3. Ask clarifying questions.
4. Draft user stories.
5. Share user stories with the technical team so they can begin building.

Antwort: A

Begründung:
Explanation
This answer states that following these steps is the process that the BA should follow to draft and finalize the requirements for implementing a new Service Cloud feature for Cloud Kicks. Reviewing information from the discovery means that the BA revisits the information or data that was collected during the discovery phase, such as business goals, stakeholder needs, pain points, opportunities, etc. Asking clarifying questions means that the BA seeks to understand and verify the information or data that was collected, and to resolve any ambiguities or conflicts among them. Drafting requirements means that the BA writes down the statements that describe what the solution must do or have to meet the business goals and stakeholder needs. Refining and confirming requirements means that the BA revises and validates the requirements with the stakeholders, and ensures that they are clear, concise, consistent, and complete. Prioritizing which requirements will be included in the minimum viable product means that the BA determines which requirements are essential or desirable for delivering a solution that provides value to the stakeholders, and which requirements can be deferred or excluded from the scope. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-user-stories

267. Frage
The business analyst (BA) at universal Containers is grooming user stories to add to the next sprint The BA Is having difficulty understanding the level of testing that's necessary for a particular story involving an update to an Important trigger.
What should the BA do to address the need for user acceptance testing (UAT)?

A. Gather testing requirements from the stakeholder.
B. Perform testing on all objects in the trigger.
C. Run all Apex tests using change set validation.

Antwort: A

268. Frage
The leadership team at Universal Containers (UC) is focused on customer retention. The business analyst (BA) has been asked to implement a new customer for life program on the salesforce platform. Before their can move forward, they need to understand the lifecycle and all of the related interaction that IC has with its customers.
Which type of session should the BA perform?

A. User Acceptance testing
B. Journey Mapping
C. Requirements Gathering

Antwort: B

269. Frage
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