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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Integrations and Extensions- Integration capabilities
  • 1. REST APIs and integration flows
    • 2. Third-party system integration
      Topic 2: Reporting and Analytics- Service analytics
      • 1. Operational reporting
        • 2. Dashboards and KPIs
          Topic 3: Service Request Management- Customer interaction handling
          • 1. Communication templates and notifications
            • 2. Omnichannel support processes
              - Case and ticket handling
              • 1. Creation, routing, and assignment rules
                • 2. SLAs and escalation management
                  Topic 4: Field Service and Dispatch- Field service operations
                  • 1. Scheduling and dispatch rules
                    • 2. Work order management
                      Topic 5: Knowledge Management- Knowledge articles
                      • 1. Creation and lifecycle management
                        • 2. Search and recommendation usage
                          Topic 6: Oracle Fusion Service Overview- Service Configuration Basics
                          • 1. Security roles and access control
                            • 2. Basic setup and administration
                              - Core Service Architecture
                              • 1. Service request lifecycle management
                                • 2. Fusion Service data model and components

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                                  Exam 1Z0-1064-26 Introduction - Study 1Z0-1064-26 Reference

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                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q65-Q70):

                                  NEW QUESTION # 65
                                  Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
                                  What option could cause this problem?

                                  Answer: C


                                  NEW QUESTION # 66
                                  What three things should you do once you have established a global default coverage?

                                  Answer: A,B,D


                                  NEW QUESTION # 67
                                  You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
                                  Which is the correct first action in configuring "My Knowledge"?

                                  Answer: B


                                  NEW QUESTION # 68
                                  Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
                                  Identify three advantages of selecting the category correctly.

                                  Answer: C,D,E


                                  NEW QUESTION # 69
                                  Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

                                  Answer: A,B,C,F,G,H


                                  NEW QUESTION # 70
                                  ......

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