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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionWeightObjectives
Engagement policies15%- Customer engagement rules
  • 1. Define customer engagement policies
  • 2. Create an engagement strategy
  • 3. Customer journeys
Channels10%- Multi-channel engagement
  • 1. Cross-channel engagement
  • 2. Web channel configuration
  • 3. Outbound channel setup
Contact policy and volume constraints13%- Contact governance
  • 1. Control customer contact frequency
  • 2. Apply volume constraints
  • 3. Configure contact policies
Decision strategies14%- Strategy design
  • 1. Build decision strategies
  • 2. Test decision logic
  • 3. Use predictive analytics
Next-Best-Action concepts12%- One-to-one customer engagement
  • 1. Define the starting population
  • 2. Essentials of always-on outbound
  • 3. Optimize the next-best-action strategy
  • 4. Optimize the customer value in the contact center
  • 5. Customer engagement blueprint
Business agility in one-to-one customer engagement12%- Agile customer engagement
  • 1. Support business-driven changes
  • 2. Optimize customer experiences
  • 3. Adapt engagement strategies quickly
Actions and treatments12%- Manage customer actions
  • 1. Define and manage customer actions
  • 2. Define an action for outbound
  • 3. Present a single offer on the web
AI and arbitration12%- Decision optimization
  • 1. Use AI in decisioning
  • 2. Prioritize actions
  • 3. Apply arbitration logic

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q10-Q15):

NEW QUESTION # 10
As a decisioning architect, how can you optimize the strategies that are based on Insights that you gain from the AI Insight feature in the Customer Profile Viewer?

Answer: D


NEW QUESTION # 11
U+- Bank uses Next-Best-Action Designer to configure engagement policies for different customer segments. A business user wants to create reusable policy conditions that can apply across multiple actions and campaigns. The user must understand when the save-to-library feature is available.
When is the save-to-library option unavailable for engagement policy conditions?

Answer: A


NEW QUESTION # 12
U+ BankT a retail bank, uses Pega Customer Decision Hub to manage various business changes throughout their operations The bank's team members need to understand which change request type to use tor different business scenarios they encounter Select each change request type on the left, and drag it to the matching scenario descriptions on the right:

Answer:

Explanation:

Explanation:


NEW QUESTION # 13
Acme Retail uses Pega Customer Decision Hub to present various offers to its customers. The company notices that some high-value customers are not receiving any offers. The marketing team wants to identify these underserved customers.
Which tool in Pega Customer Decision Hub can Acme Retail use to identify segments of customers who are not receiving relevant offers?

Answer: A


NEW QUESTION # 14
To access a property from an unconnected component, you use the

Answer: B

Explanation:
To access a property from an unconnected component, you use the component-dot-property construct. For example, if you want to access the property .Rank from an unconnected component named ActionRanking, you use ActionRanking.Rank. Verified Reference: Pega Academy - Decisioning Consultant - Accessing properties from unconnected components


NEW QUESTION # 15
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