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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Customer Discovery	15%	- Conduct discovery sessions 1. Capture success criteria 2. Understand sales methodology 3. Document pain points and challenges - Determine the scope and business objectives 1. Identify key stakeholders 2. Define business requirements 3. Assess current business processes
Salesforce Configuration	25%	- Set up Sales Cloud features 1. Set up Salesforce Engage 2. Configure lead scoring 3. Configure Einstein Activity Capture - Configure reporting and dashboards 1. Standard and custom reports 2. Custom report types 3. Dashboard components - Implement automation 1. Process Builder 2. Flow Builder 3. Approval processes
Planning & Solution Design	25%	- Define data model requirements 1. Record types and page layouts 2. Field-level security 3. Custom objects design - Design Sales Cloud solution 1. Design lead management process 2. Design opportunity management 3. Design account and contact management - Design user adoption strategy 1. Change management 2. Training requirements
Integration & Optimization	15%	- Ongoing support and maintenance 1. User adoption monitoring 2. Release management - Integration requirements 1. Email integration 2. Calendar integration 3. Third-party integrations - Performance optimization 1. Lightning Experience optimization 2. Salesforce Mobile app configuration
Analytics & Insights	10%	- Configure analytics features 1. Einstein Analytics basics 2. Sales Cloud Einstein features 3. Forecasting configuration - KPI measurement 1. Report on business outcomes 2. Define success metrics
Migration & Data Management	10%	- Data migration strategy 1. Data mapping 2. Data loader configuration 3. Data validation rules - Data quality management 1. Duplicate rules 2. Matching rules

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q12-Q17):

NEW QUESTION # 12
The admin at Cloud Kicks recently implemented Sales Cloud and needs to understand the adoption of Lightning Sales Console.

A. Run the Salesforce Optimizer.
B. Open the Lightning Usage App.
C. Create a custom report.

Answer: B

Explanation:
The Lightning Usage App in Salesforce provides insights into how users are adopting and using the Lightning Experience, including the Lightning Sales Console. It includes metrics such as daily active users, most visited pages, and feature usage. This tool is specifically designed to help administrators and consultants understand adoption patterns and areas that may need attention or additional training.
References:
* Lightning Usage App Overview
* Monitor Adoption with the Lightning Usage App

NEW QUESTION # 13
The enterprise architect for cloud Kicks wants to understand how objects in sales cloud are connected to one another.
Which two approaches should a consultant use to help the architect?
Choose 2 answers

A. Obtain an export of object data from the current system.
B. Explain the types of object relationships in Salesforce
C. Review the Object Manager tab in Setup with the customer.
D. Use Schema Builder to show a visual of related objects.

Answer: B,C

NEW QUESTION # 14
UC operates in two currencies: EUR and USD. Its corporate currency is USD. When a sales team member
tries to add products to an opportunity for a customer in the Eurozone, they are unable to find EUR prices.
What is the likely cause of this problem? Choose 2 answers:

A. Advanced currency management is deactivated.
B. Price book entries are missing EUR prices.
C. Sales users default currency is set to USD.
D. Opportunity currency is set to USD.

Answer: C,D

NEW QUESTION # 15
Resellers for Northern Trail Outfitters (NTO) need access to reports in the partner communities to help manage their opportunities. How should salesforce be configured to give resellers the correct level of access to reports?

A. Create a chatter group that allows partner to post item appropriate list view and report.
B. Create the appropriate list views and report folder, and share with all partner users.
C. Create a new tab in the partner communities to display the appropriate list view and report folder.
D. Create the opportunity list view and report folder in the partner communities for all partners.

Answer: D

NEW QUESTION # 16
A customer notices a large increase in leads created overnight which exceed the daily limits. Upon examination, the leads appear to be created by bots. The Customer uses a standard web-to-lead from without safeguards in place to limit spam on forms.
What should the consultant recommend as the first line of defense before republishing the form?

Answer:

Explanation:
Select Require reCAPTCHA Verification in Web-to-Lead settings.

NEW QUESTION # 17
......

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