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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 2
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 3
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 4
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 5
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 6
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 7
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 8
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 9
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.

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Apple Device Support Exam Sample Questions (Q97-Q102):

NEW QUESTION # 97
Which tool should you use to determine if an app is causing your Mac to be sluggish or unresponsive?

Answer: B

Explanation:
This is the correct answer because Activity Monitor is a built-in macOS utility that allows you to see how much CPU, memory, disk, and network resources are being used by each app and process on your Mac. You can use Activity Monitor to identify and quit apps that are consuming a large percentage of your CPU or memory, or that are not responding. This can help you improve the performance and responsiveness of your Mac. To launch Activity Monitor, you can use Spotlight (Command+Spacebar) and search for it, or find it under Applications > Utilities. You can sort the apps and processes by clicking on the column headers, such as "% CPU" or "Memory". You can also use the search field to filter the list by name. To quit an app or process, select it and click on the "X" button at the top of the window. You can also use the View menu to see more information about the app or process, such as its open files and ports, its memory usage, or its energy impact. References: How to See Which Program Is Using All Your CPU on Mac, If your Mac runs slowly - Apple Support, How to Fix Crashing Apps on a Mac - How-To Geek


NEW QUESTION # 98
Which Apple program should you join if you're in charge of testing your organization's infrastructure and its ability to work with the Apple software before public release?

Answer: A

Explanation:
The Apple program that you should join if you're in charge of testing your organization's infrastructure and its ability to work with the Apple software before public release is Apple Seed for IT. This beta-testing program, available to any business organization or educational institution, allows you to evaluate the latest prerelease software versions in your unique work environments. You can test the compatibility, stability, and security of your IT infrastructure and business-critical apps with the upcoming releases of macOS, iOS, iPadOS, tvOS, and watchOS. You can also provide feedback directly to Apple and influence the development of the software1.
The other options are not suitable for this purpose, as they have different goals and requirements. Design for IT is a program that helps you design and implement solutions for Apple devices in your organization, but it does not provide access to prerelease software2. Apple Developer Program is a program that lets you distribute apps on the App Store and access developer resources, but it does not offer a dedicated channel for testing your organization's infrastructure3. Apple Developer Enterprise Program is a program that allows you to develop and deploy proprietary, internal-use apps to your employees, but it does not allow you to test the compatibility of those apps with the latest Apple software4.
References: 1: Apple Seed for IT - Apple Support. 2: Design for IT - Apple Developer. 3: Apple Developer Program - Apple Developer. 4: Apple Developer Enterprise Program - Apple Developer.


NEW QUESTION # 99
A user connected their Mac to an airport lounge's Wi-Fi, but they dismissed the sign-in dialog. They can't use the internet. Which steps should you tell them to complete so they can use the internet?

Answer: C

Explanation:
Dismissing a captive portal dialog (e.g., for public Wi-Fi) blocks internet access. Visitingcaptive.apple.comin a browser reopens the sign-in page.
* Option B: MDM isn't relevant for public Wi-Fi.
* Option C: IP tracking doesn't affect captive portals.
* Option D: Private Wi-Fi address doesn't fix this.
* Option A: Correct-standard fix.References: Apple Support - "Connect to Wi-Fi" (support.apple.com
/HT202831).


NEW QUESTION # 100
Which step should you complete if your iPad fails to back up to iCloud?

Answer: C

Explanation:
A functioning network connection is required for an iPad to upload its backup to iCloud. Apple documents that automatic iCloud backups normally occur when the device is connected to power, locked, and connected to Wi-Fi. Consequently, if an iCloud backup fails, confirming that the iPad has a working Wi-Fi connection is an appropriate troubleshooting step. Bluetooth is not required for iCloud Backup. The device also does not need to remain unlocked; automatic backups are specifically designed to occur while it is locked. Signing in with a Managed Apple Account is not the general solution to a failed backup because the relevant Apple Account and organizational configuration depend on how the device is deployed. The network connection must be functional so the backup data can communicate with Apple's iCloud services.


NEW QUESTION # 101
How can you control who can discover your iPhone or iPad when it's within AirDrop range?

Answer: B


NEW QUESTION # 102
......

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