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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Omnichannel Communications	15%	- Work routing and queue setup - Media toolbar and agent notifications - Email, chat and CTI configuration
Customization, Productivity and Analytics	10%	- Application Composer and extensions - SmartText, hotkeys and audit features - OTBI reporting and integration basics
Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Fusion Service Overview and Setup	15%	- Functional Setup Manager (FSM) usage - Service configuration basics - Security model, roles and access control
Service Request Management	25%	- Milestones and action plans - SR creation, lifecycle and processing - SR categories, assignment rules and routing - Service catalog and entitlements
Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Authentication, profiles and security - Themes, templates and page customization

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The Oracle 1Z0-1064-26 practice questions come with three easy-to-use and install formats. The certification for the Oracle 1Z0-1064-26 exam is a valuable, well-recognized professional credential. You can develop your skills and become a recognized specialist with the Oracle Fusion Service 2026 Implementation Professional 1Z0-1064-26 Certification in addition to learning about new technology requirements.

Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q15-Q20):

NEW QUESTION # 15
What three things should you do once you have established a global default coverage?

A. Use Application Composer to configure warning emails about milestone compliance events.
B. Use Application Composer to include milestones on the Service Request Layout if desired.
C. Create an ESS job to Monitor Service Request Milestones.
D. Create an ESS job to Aggregate Service Requests.

Answer: B,C,D

NEW QUESTION # 16
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A. allows the display of a product hierarchy specifically for service purposes
B. allows use of a simpler hierarchy
C. requires less work and effort
D. allows you to use the same product hierarchy as sales

Answer: C,D

NEW QUESTION # 17
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A. Make them available internally to agents as part of the Service Request Knowledge Panel.
B. Make them available to employees and agents via My Knowledge.
C. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
D. Make them available to external users by giving them access to the internal "My Knowledge" page.
E. Make them available externally to customers via My Digital Customer Service (DCS).

Answer: B,C,E

NEW QUESTION # 18
What is the main function of the Data Security Policies?

A. defines the views the application can access
B. defines the views or functionalities the user can access
C. defines the data a particular user can see and/or modify
D. defines the actions a particular user can do
E. defines the privileges and roles a particular user can have

Answer: B

NEW QUESTION # 19
Which three statements are true?

A. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
B. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
C. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
D. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.

Answer: A,C,D

NEW QUESTION # 20
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