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Updated EXIN ITILFND_V4 Exam Questions [2026] - Quick Tips To Pass

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EXIN ITIL 4 Foundation Sample Questions (Q204-Q209):

NEW QUESTION # 204
Which is an external input to the service value chain?

A. Customer requirements
B. The 'improve' value chain activity
C. Feedback loops
D. An overall plan

Answer: A

NEW QUESTION # 205
Which statement about service offerings is CORRECT?

A. Each service should be described to consumers as a single service offering
B. The same product can be used as a basis for more than one service offering
C. Service offerings include the transfer of goods from the consumer to the provider
D. Service offerings describe service actions performed by users

Answer: B

NEW QUESTION # 206
Which statement about the automation of service requests is CORRECT?

A. Service requests and their fulfillment should be automated as much as possible
B. Service requests and their fulfillment should be carried out by service desk staff without automation
C. Service requests that cannot be automated should be handled as problems
D. Service requests that cannot be automated should be handled as incidents

Answer: A

NEW QUESTION # 207
Which is a description of service provision?

A. A way to help create value by facilitating outcomes that service consumers need
B. A formal description of one or more services, designed to address the needs of a service consumer
C. Activities that an organization performs to deliver services
D. Cooperation between two organizations to ensure that a service delivers value

Answer: C

NEW QUESTION # 208
Which TWO are inputs to the service value system?
1. Demand
2. Products
3. Value
4. Opportunity

A. 2 and 3
B. 3 and 4
C. 1 and 2
D. 1 and 4

Answer: D

NEW QUESTION # 209
......

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