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ASQ CMQ-OE Exam Syllabus Topics:

Section	Objectives
Strategic Plan Development and Deployment	- Policy deployment (Hoshin Kanri concepts) - Strategic planning processes
Leadership	- Change management and influence - Organizational leadership principles
Supply Chain Management	- Supplier selection and evaluation - Supplier performance management
Quality and Process Management	- Process improvement methodologies - Continuous improvement systems
Management Elements and Methods	- Financial and risk management basics - Performance management systems
Customer-Focused Organizations	- Voice of the customer (VOC) - Customer satisfaction and loyalty systems
Training and Development	- Workforce competency development - Training system design and evaluation

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ASQ Certified Manager of Quality/Organizational Excellence Exam Sample Questions (Q84-Q89):

NEW QUESTION # 84
Employee empowerment is characteristic of a company that applies which of the following management styles?

A. Hierarchical
B. Matrix
C. Autocratic
D. Participate e

Answer: D

Explanation:
The participative management style emphasizes involving employees in decision-making, problem-solving, and planning. It recognizes that employees possess valuable insights and expertise, and their active participation can lead to better outcomes. By empowering employees, organizations tap into their creativity, motivation, and commitment, resulting in improved performance and job satisfaction. Participative management fosters a collaborative work environment where employees feel valued and engaged. It contrasts with autocratic management, where decisions are made solely by top management without employee input1.
: 1: ASQ Certified Manager of Quality/Organizational Excellence

NEW QUESTION # 85
In a typical organization, there are many different strategies and people put their focus where it seems best placed, but this may not agree with what is actually expected or desired. A possible solution for such a situation is:

A. To ensure the strategic and operational plans clearly indicate the priorities and strategies for the organization
B. To have employees go outside the organizational walls
C. To communicate, communicate, and communicate!
D. To ensure that authority levels are clearly spelled out for typical situations

Answer: C

NEW QUESTION # 86
One of the primary purposes of a training needs analysis is to

A. determine where training will be most effective
B. complete a cost-benefit analysis of the training plan
C. validate management ' s strategic training vision
D. identify the employees ' education levels

Answer: A

Explanation:
A training needs analysis (TNA) is a systematic process used to identify gaps in employee knowledge, skills, and competencies. By conducting a TNA, organizations can determine the specific areas where training is needed to improve performance. The analysis involves assessing current employee capabilities, identifying deficiencies, and aligning training efforts with organizational goals. It helps organizations allocate resources effectively and target training programs to address specific needs. TNA considers factors such as job roles, performance metrics, and strategic objectives to ensure that training efforts are focused on areas that will yield the greatest impact1.
References:
ASQ Certified Manager Of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge Map 2019

NEW QUESTION # 87
The best technique for analyzing qualitative data is to:

A. Designate meaningful categories and assign each response to a category, then sum the number of
responses in each category as the indication of the category's importance to the population
responding.
B. Score each response according to personality type.
C. Search for keywords, significant to the research being done, in each response. Count the number of
each keyword used and take the keyword usage totals as representative of the population studied.
D. Assign a value rating to each response, then sum the ratings for all responses, and use the mean as
representative of the responses of the total population.

Answer: A

NEW QUESTION # 88
In the development of a quality improvement plan, which of the following steps should be taken first?

A. Decide what changes need to be made
B. Evaluate current process performance
C. Verify the expected results of the plan
D. Document the plan

Answer: B

Explanation:
Detailed Explanation: Evaluating current process performance provides a baseline, identifying areas that need improvement and establishing a foundation for measuring progress. This initial assessment helps determine priorities and areas of focus for the quality improvement plan. According to the BoK, assessing current performance is a key first step in any quality improvement initiative to ensure that changes are data-driven and targeted.

NEW QUESTION # 89
......

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