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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Order Management Administrator Accredited Professional (AP-219) |
| Exam Number: | AP-219 |
| Exam Duration: | 60 minutes |
| Related Certifications: | Salesforce Administrator |
| Available Languages: | English |
| Exam Format: | Multiple Select, Multiple Choice |
| Recommended Training: | Salesforce Order Management Trailhead Modules Accredited Professional Exam Preparation |
| Exam Registration: | Salesforce Accredited Professional Certification |
| Sample Questions: | Salesforce AP-219 Sample Questions |
| Exam Way: | Online proctored exam |
| Pre Condition: | Salesforce Administrator knowledge recommended |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/accredited-professional/ |
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NEW QUESTION # 103
An administrator is looking for payment information about a returned item on an Order Summary. Which object should the administrator look at?
Answer: A
Explanation:
The object that the administrator shouldlook at to find payment information about a returned item on an Order Summary is Credit Memo. A Credit Memo is a record that represents a refund or credit issued to a customer for a returned item. A Credit Memo has a lookup relationship to both Order Summary and Return Order objects, and it contains information such as the credit amount, status, payment method, etc. Verified Reference:https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm&type=5
NEW QUESTION # 104
A company sells its products in kits. The company wants the kits to remain grouped together during returns in Order Management so that all parts of the kit are accounted for.
What should theadministrator recommend?
Answer: B
Explanation:
The best way for the administrator to recommend tracking the kits so that they remain grouped together during returns in Order Management is to use custom attributes. Custom attributes are fields that can be added to objects to store additional information that is not available in standard fields. The administrator can create custom attributes for the Order Item Summary object to indicate whether an item is part of a kit, and what are the other items in the kit. This way, the kits can be easily identified and handled during returns. Verified Reference:https://documentation.b2c.commercecloud.salesforce.com/DOC2/topic/com.demandware.dochelp/OrderManagement/Administration/AdminAttrMgrCustomAttributes.html
NEW QUESTION # 105
An administrator is creating a flow to manage order fulfillment The administrator creates a fault path to handle a possible error. What object record should the administrator create in the fault path to notify users of an error?
Answer: B
Explanation:
The object record that the administrator should create in the fault path to notify users of an error is Process Exception. A Process Exception is a record thatrepresents an error or exception that occurred during the order lifecycle, such as payment authorization failure, inventory allocation failure, fulfillment location assignment failure, etc. A Process Exception has a lookup relationship to the Order object,and it contains information such as the exception type, status, message, etc. Verified Reference:https://help.salesforce.com/s/articleView?id=sf.order_management_process_exception.htm&type=5
NEW QUESTION # 106
How can an administrator synchronize licenses from the production org when preparing a sandbox for development?
Answer: D
Explanation:
The best way for an administrator to synchronize licenses from the production org when preparing a sandbox for development is to run the Match Production Licenses to Sandbox without a Refresh tool in Setup. This tool allows administrators to match theirsandbox licenses with their production licenses without refreshing their sandbox. This way, the administrator can ensure that the sandbox has the same number and type of licenses as the production org, and avoid any license-related issues when developingor testing in the sandbox. Verified Reference:https://help.salesforce.com/s/articleView?id=sf.data_sandbox_licenses.htm&type=5
NEW QUESTION # 107
What does the number of Fulfillment Orders created depend upon?
Answer: D
Explanation:
The number of Fulfillment Orders created depends on three factors: Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items aregrouped and allocated to Fulfillment Orders based on routing rules and inventory availability. For example, if an order has two items that can be fulfilled from different locations, or have different delivery methods or recipient addresses, then two Fulfillment Orders are created for that order. Verified Reference:https://help.salesforce.com/s/articleView?id=sf.om_order_fulfillment.htm&type=5
NEW QUESTION # 108
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