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| Section | Weight | Objectives |
|---|---|---|
| Software, Apps, and Content Management | 20% | - Update and restore iOS, iPadOS, and macOS - Install, update, and troubleshoot apps - Manage media, files, and storage |
| Security and Privacy | 15% | - Configure privacy settings and permissions - Protect data and resolve security issues - Implement security features: FileVault, Activation Lock, Find My |
| Network and Connectivity | 15% | - Troubleshoot network and connectivity problems - Use AirDrop, Continuity, and Handoff features - Configure Wi-Fi, Bluetooth, and cellular connections |
| User and Account Management | 15% | - Resolve account access and sync issues - Create and manage user accounts - Secure accounts with passwords, biometrics, and recovery |
| Device Setup and Configuration | 20% | - Set up and activate iPhone, iPad, and Mac - Configure Apple Account and iCloud services - Manage settings, preferences, and profiles |
| Troubleshooting and Diagnostics | 15% | - Use built-in tools: Console, Activity Monitor, Diagnostics - Resolve startup, performance, and crash problems - Identify common hardware and software issues |
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NEW QUESTION # 135
Select the setting in the sidebar that you should use to delete a user on your Mac.
Answer:
Explanation:
https://support.apple.com/guide/mac-help/delete-a-user-or-group-mchlp1557/mac#:~:text=On%20your%
20Mac%2C%20choose%20Apple,may%20need%20to%20scroll%20down.) & text=Click%20the%20Info%
20button%20next,you%20can ' t%20select%20them .
On your Mac, choose Apple menu > System Settings, then click Users & Groups in the sidebar. (You may need to scroll down.) Click the Info button next to the user or group you want to delete, then click Delete User or Delete Group. Note: If a user is logged in to this Mac now, you can ' t select them.
NEW QUESTION # 136
Which four storage formats can the Files app read and write to on iPhone and iPad devices?
Answer: A,C,D,E
NEW QUESTION # 137
A supervised iPad is reported missing. The user was signed into their Managed Apple Account. What should you do to secure organizational data?
Answer: D
Explanation:
Managed Lost Mode(via MDM) locks a supervised iPad and displays a custom message, securing data remotely.
* Option A: Activation Lock is preventive, not immediate.
* Option C: Find My isn't MDM-managed this way.
* Option D: User action isn't possible if missing.
* Option B: Correct-MDM-specific solution.References: Apple Support - "MDM Lost Mode" (support.
apple.com/HT204142).
NEW QUESTION # 138
Why would you use recovery mode with the Finder on Mac to update an iPad?
Answer: B
Explanation:
When troubleshooting an iPad with a Mac, Finder can present Update and Restore options. Apple distinguishes these operations carefully. Choosing Update attempts to reinstall the device software while retaining the user's personal data. Apple specifically advises selecting Update rather than Restore in appropriate troubleshooting situations because Update reinstalls the software and keeps personal data. Restore is more destructive: it reinstalls iPadOS while erasing the device's data. Recovery mode also does not bypass device credentials, remove supervision, or automatically reset device-management enrollment. Therefore, if the objective is to repair or reinstall iPadOS while making the best effort to retain the user's existing information and settings, using the Update operation from Finder is the appropriate approach. Option A is therefore correct.
NEW QUESTION # 139
A managed iPhone doesn't offer the latest operating system in Settings > General > Software Update. Which two reasons could be the cause? (Select two.)
Answer: B,E
Explanation:
* B: VPN/proxy can block access to Apple's update servers, preventing detection.
* C: MDM can defer updates (e.g., 90 days) on managed devices.
* Option A: Signing affects installation, not visibility.
* Option D: Backup isn't required to see updates.
References: Apple Support - " Update your iPhone " (support.apple.com/HT204204); " MDM restrictions " (support.apple.com/HT204142).
NEW QUESTION # 140
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