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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: App Administration	10%	- App installation and configuration - Workflow Builder usage - Integration management
Topic 2: User Lifecycle Management	14%	- Guest account management - User provisioning methods - Authentication and access control
Topic 3: Workspace Administration	9%	- Workspace visibility and configuration - Multi-workspace architecture design - Workspace creation and approval process
Topic 4: Channel and User Group Administration	28%	- User group creation and administration - Archiving and deletion policies - Channel types and management
Topic 5: Security	15%	- Audit and monitoring - Security governance and compliance - Data protection and retention policies
Topic 6: Enabling Slack Success	15%	- Analytics and usage measurement - Optimization and training - Adoption strategy and best practices
Topic 7: Fundamentals	9%	- Workspace and organization settings and dashboards - User roles and responsibilities - Slack paid plan features

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Salesforce Certified Slack Administrator Sample Questions (Q63-Q68):

NEW QUESTION # 63
Kathleen is a Workspace Owner who leads the marketing department at a mid-sized company in Pune, India.
She keeps receiving new campaigns at her desk to review and approve, but she has never heard of these initiatives. Many of her colleagues are equally confused. She has a few key public channels where she has explained to her team that marketing conversations should take place, so she wonders where her team is communicating. Upon investigation, she discovers that users are creating their own unique channels for each marketing campaign. Subsequently, important employees have been excluded, duplicate projects exist, and information is fragmented.
To enhance transparency and collaboration, Kathleen emphasizes that users should discuss projects together in the agreed-upon channels, as they often involve the same people.
Which settings and permissions should Kathleen change to reinforce this message?

A. Change the channel management permission for creating private and public channels to Workspace Admins/Owners only.
B. Change the channel management permission for managing posting permissions in all channels to Everyone.
C. Change the invitations permission to require Workspace Admins/Owners approval.
D. Change the setting for join and leave messages, so they do not show in channels when employees come and go.

Answer: A

Explanation:
Slack's best practice for controlling fragmentation of discussions is:
"Restrict who can create public and private channels to Workspace Admins and Owners to maintain governance and reduce channel sprawl." This ensures that projects stay visible in agreed-upon channels and minimizes unnecessary duplication.
(Reference: Slack Administration Study Guide - Channel Management Governance)

NEW QUESTION # 64
You're an Org Admin at a security-conscious financial services company. You're rolling out Enterprise Mobility Management (EMM) across the organization.
Leadership asks if it is possible to require guests to use the Slack for EMM app.
How should you respond to this request?
(Select the best answer.)

A. Guests can only login through the desktop app to access your workspaces.
B. Guests can be required to use the Slack for EMM app.
C. Guests are required to use the Slack for EMM app by default.
D. It's not possible to require guests to use the Slack for EMM app.

Answer: D

Explanation:
Slack's documentation on EMM policies specifies:
"Enterprise Mobility Management (EMM) requirements apply only to full members of your Slack organization. Guest accounts (Single-Channel or Multi-Channel Guests) are not required to use the Slack for EMM app." Thus, guests are exempt from EMM enforcement. Options B and C incorrectly state guests can be controlled via EMM. D is unrelated.
(Reference: Slack Administration Study Guide - EMM and Guest Account Behavior)

NEW QUESTION # 65
Incident managers at your organization use ServiceNow for incident response.
What is the benefit of integrating Slack with an app like ServiceNow?

A. Integrating an app allows you to bypass security settings since they're not applicable in Slack.
B. Integrating an app means you never have to log in to the app natively.
C. Integrating an app allows third parties to access your Slack data and recommend similar apps to you in the future.
D. Integrating an app gives you a unified view into what's happening in the app natively, without ever having to leave Slack.

Answer: D

Explanation:
Slack app integration benefits state:
"Integrations allow users to interact with and get updates from external apps (like ServiceNow) directly within Slack, without leaving Slack." Third-party access (A) is inaccurate. Completely avoiding login (C) isn't always true. Security (D) is still enforced when using integrated apps.
(Reference: Slack Administration Study Guide - App Integration Benefits)

NEW QUESTION # 66
Large Inc is launching Enterprise Grid. They have decided to create a workspace for each line of business, and one workspace for social channels. Members are assigned to two workspaces but are allowed to join other workspaces if they want to.
What is the main benefit of this Grid design?

A. Workspace Administration is centralized and therefore presents less of an opportunity for breaches in org-wide policy and process decisions.
B. Members experience less context switching when they are given the chance to access several workspaces.
C. There is no added benefit to this Grid design because the Workspace Admin and member experience is the same regardless of how many workspaces you create.
D. Workspace Administration efforts can be distributed to representatives from each line of business who know the needs of their business unit best.

Answer: D

Explanation:
In Enterprise Grid, one major advantage of creating workspaces based on business units is the ability to delegate administrative responsibilities.
Slack documentation states:
"Distributing workspace administration to leaders who understand their teams' unique needs ensures that workspace management is efficient and more responsive." This approach provides autonomy to different lines of business without overburdening central IT or Slack admins and improves the relevance of each workspace's settings and channel structure.
(Reference: Slack Administration Study Guide - Enterprise Grid Best Practices for Workspace Architecture)
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NEW QUESTION # 67
Anna, a Workspace Owner, has decided to restrict channel creation in her workspace to Workspace Admins only. This will allow her and the other Workspace Admins to enforce channel naming conventions.
What are two best practices Workspace Admins should follow in this scenario? (Choose two.)

A. Create a process for channel requests.
B. Keep up to date on all channel naming conventions to accurately process requests.
C. Appoint other members of their workspace to help with the workload.
D. Prepare for a decrease in workload since channel requests will need to be processed less frequently.

Answer: A,B

Explanation:
When restricting channel creation to Workspace Admins, Slack's best practices recommend:
"Admins should maintain familiarity with naming conventions to process channel requests consistently.
Additionally, setting up a clear, efficient channel request process ensures members know how to request new channels and receive prompt responses." Option B is incorrect - restricting channel creation usually increases the admin workload. Option D is not directly aligned with Slack best practices, as permissions to create channels would still be limited to Admins.
(Reference: Slack Administration Study Guide - Channel Management and Naming Governance)
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NEW QUESTION # 68
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