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NEW QUESTION # 44
The CMDB Configuration Manager is using theCI Class Managerto define group ownership of CI classes and needs to leverage the ownership value specified in the CI Class Manager.
When creating aCMDB Data Manager policy, whichgroup reference fieldshould be set?
Answer: B
Explanation:
In ServiceNow CMDB governance, theCI Class Managerallows administrators to assignownership and accountabilityat the class level. This ownership is used by governance tools-especiallyCMDB Data Manager-to automatically determinewho receives tasks and actionsrelated to data lifecycle management.
The group reference field that aligns with class ownership and is consumed byCMDB Data Manager policiesis theManaged By Group. This field represents the team responsible for thetechnical stewardship and lifecycle managementof CIs within that class.
When CMDB Data Manager executes policies such as retention, archival, or cleanup, it uses theManaged By Groupto assign tasks to the appropriate data owners. This ensures governance actions are routed to the correct accountable team without manual intervention.
Approval Group, Support Group, and Change Group serve different purposes. Approval Group is used for workflow approvals, Support Group is used for operational ticket routing, and Change Group supports Change Management governance. None of these reflectdata ownership at the class level.
Therefore, to leverage CI class ownership defined in the CI Class Manager within CMDB Data Manager policies, the correct field isManaged By Group, makingOption Bthe verified answer.
NEW QUESTION # 45
A CMDB Administrator wants only the CIs of Principal Classes to appear in CI reference fields, for example the CI reference fields accessible from an Incident form.
Where does the CMDB Administrator designate Principal Classes?
Answer: A
Explanation:
Within Data Foundations, "Configuration" includes designing the CMDB data model in a way that supports operational usability-especially for ITSM processes like Incident and Change. One common usability challenge is that CI reference fields (such as the Incident "Configuration item" field) can become cluttered and confusing if they allow selection from every CI class, including highly technical or rarely used classes. To address this, ServiceNow uses the concept of Principal Classes: a curated subset of CI classes that are considered primary for operational selection and reporting.
Principal Classes are designated in the CI Class Manager, because this is where administrators configure and manage CI class behaviors and class-level settings. Defining Principal Classes at the class-management layer ensures that the platform can consistently apply this constraint across CI reference fields and related experiences. This aligns with Data Foundations goals: improving data quality and process outcomes by making it easier for users to select the correct CI, which in turn increases accuracy for assignment, routing, impact analysis, and analytics.
The other options do not fit the responsibility. CMDB Workspace is primarily used for exploring and analyzing CMDB data, not configuring class-level constraints. CMDB Data Manager focuses on governance automation (like lifecycle policies and bulk remediation operations), not CI class designation rules. System Properties may influence global behaviors, but Principal Class designation is a modeling configuration handled through CI class configuration, which is why CI Class Manager is the correct location.
NEW QUESTION # 46
A Service Owner is usingUnified Mapto understand the composition of a service but wants tofilter irrelevant information.
Which options are available to the Service Owner from thefilter panel?(Choose 2 options)
Answer: A,D
Explanation:
TheUnified MapinServiceNowprovides a consolidated view of services and their underlying components, integrating Discovery and Service Mapping data. To make this view actionable, Service Owners can applyfiltersto focus on relevant elements and reduce visual noise.
Filtering byCI type(Option A) is a core capability. It allows the Service Owner to show or hide categories such as servers, databases, load balancers, or applications-making it easier to analyze specific layers of the service.
Filtering byBusiness Criticality(Option D) is also available and highly valuable. This enables Service Owners to prioritize views around high-impact components, ensuring attention is focused on CIs that pose the greatest risk to service delivery.
Option B (Discovery source) is not typically exposed as a Unified Map filter because the map focuses onoperational and service context, not ingestion provenance. Option C (Managed by group) is a governance attribute and is not a standard visual filter within the Unified Map.
Thus, the correct filter options areA - CI typeandD - Business criticality.
NEW QUESTION # 47
A Configuration Manager needs to leverage a policy type to automate the creation and assignment of tasks to validate the existence of CIs.
Which policy type should be used to accomplish this goal?
Answer: B
Explanation:
In ServiceNow, validating whether Configuration Items (CIs) still exist is a core CMDB governance activity. Over time, environments change rapidly--servers are decommissioned, cloud resources are torn down, and applications are replaced. If existence validation is not enforced, the CMDB quickly fills with obsolete or "ghost" CIs.
Attestation policies are specifically designed to address this need. An attestation policy automatically generates and assigns tasks to responsible users or groups, asking them to confirm that a CI still exists and is still relevant. This process focuses on acknowledgment rather than deep data validation, making it lightweight and scalable across large CMDBs.
NEW QUESTION # 48
Where can a CMDB 360 / Multisource CMDB Saved Query be viewed and created in the CMDB Workspace?
Answer: C
Explanation:
In Data Foundations, "Insight" focuses on turning configuration data into actionable visibility.
CMDB 360 (often associated with Multisource CMDB capabilities) provides a guided experience in CMDB Workspace for exploring CI data and running queries across sources. Within this experience, Saved Queries are managed directly under the CMDB 360 area of CMDB Workspace because they are part of the CMDB 360 query-and-analysis workflow.
A CMDB 360 Saved Query is not the same as a generic CMDB Query Builder query created from classic navigation modules. The CMDB 360 experience typically uses a tile/window approach where users can view existing saved queries, create new queries, modify them, and run them to retrieve CMDB 360 data aligned to multisource reporting and analysis. Keeping saved queries on the CMDB 360 tab makes them easy to discover and reuse for repeatable insights (for example, coverage and source comparisons, CI data quality checks by source, and targeted investigation of records).
The Insights tab in CMDB Workspace is generally used to understand adoption and health- related insights about CMDB features, not as the primary location for creating CMDB 360 multisource saved queries. "Coverage" is a specific lens/view and does not represent the saved- query creation workspace. "CMDB Query Builder" is a related capability, but the question explicitly asks where CMDB 360/Multisource Saved Queries are viewed and created in CMDB Workspace, which is the Saved queries window on the CMDB 360 tab.
NEW QUESTION # 49
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