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| Section | Weight | Objectives |
|---|---|---|
| Design Hyperautomation Solutions | 25% | - Solution Design
|
| Discover and Analyze Business Processes | 17% | - Process Discovery
|
| Build Salesforce Automation Solutions | 20% | - Salesforce Automation
|
| Implement MuleSoft Composer Solutions | 20% | - Composer Configuration
|
| Implement MuleSoft RPA Solutions | 18% | - RPA Development
|
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NEW QUESTION # 10
A Salesforce flow needs to connect to external APIs provided by Northern Trail Outfitters (NTO) and AnyAirlines to retrieve data.
Which three steps should be taken to connect to the external APIs? (Choose three.)
Answer: A,C,D
Explanation:
To connect a Salesforce flow to external APIs, follow these steps:
Create Named Credentials in Salesforce:
Named Credentials in Salesforce simplify the authentication process by storing the URL and authentication details needed to call the external service. Set up Named Credentials for both NTO and AnyAirlines APIs.
Navigate to Salesforce Setup > Named Credentials > New Named Credential.
Enter the details for NTO API, including the endpoint URL and authentication settings.
Repeat the process for the AnyAirlines API.
Create External Services in Salesforce:
External Services allow you to register the external APIs with Salesforce so that they can be invoked from a flow.
Navigate to Salesforce Setup > External Services > New External Service.
Use the OpenAPI/Swagger or RAML specification files provided by NTO and AnyAirlines to register their APIs.
This step involves importing the API specifications and configuring the services, which will be used in the flow.
Use an Action Element in Salesforce Flow:
Within Salesforce Flow, use the Action element to call the external services that were registered.
This involves adding an Action to your flow and selecting the appropriate External Service action that corresponds to the API method you want to invoke.
Salesforce External Services Documentation
Salesforce Named Credentials Documentation
NEW QUESTION # 11
Northern Trail Outfitters is building a hyperautomation solution using Salesforce and MuleSoft. They need to use Salesforce Flow to automate a multi-departmental process in an external system and capture the outcome in Salesforce.
How should the Salesforce Flow solution be structured to meet this requirement?
Answer: A
Explanation:
Salesforce Flow Orchestration is designed to manage complex, multi-step business processes that span multiple departments and systems. Here's how it can be structured to meet the requirement:
Automate Multi-Departmental Process:
Use Flow Orchestration to define and manage the steps involved in the multi-departmental process. It allows you to break down the process into stages and define the sequence of actions and approvals required.
Capture Outcome in Salesforce:
After completing the external process, Flow Orchestration can be configured to update Salesforce records with the outcome. This ensures that the results of the automated process are reflected within Salesforce.
Orchestration Capabilities:
Salesforce Flow Orchestration provides features such as task assignments, decision elements, and complex branching logic, which are ideal for managing multi-departmental workflows.
Salesforce Flow Orchestration Documentation
NEW QUESTION # 12
Northern Trail Outfitters (NTO) uses Flow Orchestration to automate quote development. The "Review Quote" work item is performed by their team of technical writers but can be fulfilled by any technical writer on the team.
How can NTO ensure the "Review Quote" work item is assigned to the correct Salesforce user?
Answer: D
Explanation:
To ensure the "Review Quote" work item is assigned to the correct Salesforce user within the team of technical writers, the following approach can be used:
Creating a Group:
Create a Group in Salesforce that includes all the technical writers who are eligible to perform the "Review Quote" work item. This group acts as a collective resource pool.
Assigning the Work Item to the Group:
When the "Review Quote" work item is created in Flow Orchestration, assign it to the group rather than an individual user. Salesforce will then allow any available technical writer within the group to pick up and complete the task.
Ensuring Flexibility and Availability:
This method ensures that the work item can be completed by any technical writer in the team, providing flexibility and improving the chances of timely completion by utilizing the group's collective availability.
Salesforce Flow Orchestration Documentation
NEW QUESTION # 13
For a MuleSoft Composer flow, errors can be noted in its Flow Details page.
What other way can MuleSoft Composer send notifications when errors occur?
Answer: B
Explanation:
MuleSoft Composer provides a way to handle errors and notify users when something goes wrong in a flow. Aside from viewing errors on the Flow Details page, MuleSoft Composer can also send notifications to alert users about the errors.
Flow Error Handling: When an error occurs in a MuleSoft Composer flow, the error is logged and visible on the Flow Details page.
Email Notifications: MuleSoft Composer can be configured to send notifications to a specified email address. This allows users to be promptly informed of any issues without having to constantly monitor the Flow Details page.
Configuration: This can be set up in the MuleSoft Composer settings, where an email address can be configured to receive these notifications.
NEW QUESTION # 14
AnyAirlines wants to create a new marketing campaign that sends customers special offers every month based on their accrued loyalty points. There is an existing integration for customer data using MuleSoft's API-led three-tier strategy. Loyalty information exists in an external system that can be accessed via an HTTP endpoint provided by the system, but has no current integration. The external ID used will be email address.
The desired output is a CSV file containing customers that includes only the top 10 percent of loyalty point holders.
What is the most efficient way to meet this requirement?
Answer: B
Explanation:
* Develop System API for Loyalty System: The first step is to develop a new System API that integrates with the Loyalty system. This API will handle communication with the external system via the provided HTTP endpoint.
* Utilize Existing Customer System API: Use the existing System API for customer data to retrieve necessary customer information. Combining these APIs ensures a modular approach and reuse of existing assets.
* Create Process API: Develop a Process API that combines data from both the Customer and Loyalty System APIs. This API will process the data, apply business logic to filter the top 10 percent of loyalty point holders, and format the results.
* Create Experience API: Develop an Experience API to serve the business consumers. This API will provide a user-friendly interface for initiating the integration and retrieving the results as a CSV file.
NEW QUESTION # 15
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