1Z0-1064-26 Certification Sample Questions - 1Z0-1064-26 Test Sample Questions

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Notifications, Emails, and Interactions	- Notifications and collaboration 1. In-app notifications 2. Internal collaboration tools - Email processing 1. Inbound/outbound email channels 2. Email templates and interaction tracking
Customer Entitlements and Action Plans	- Action Plans 1. Action plan templates 2. Execution within service requests - Entitlements and SLAs 1. Notifications and performance tracking 2. Milestones and operating calendars 3. Coverage and service tiers
Managing and Extending Service Requests	- Application Composer extensions 1. Custom objects and fields 2. Groovy scripting for business logic 3. Object workflows - Service Request configuration and lifecycle management 1. Profile options and system configuration 2. Service catalog and category hierarchy 3. SR outcomes and resolutions 4. Scheduled processes and automation 5. User and role management
Productivity and Contact Center Tools	- Agent productivity tools 1. SmartText configuration 2. Hotkeys and shortcuts 3. Dashboards and analytics
Computer Telephony Integration (CTI)	- Telephony integration setup 1. Screen pop functionality 2. Call flows configuration 3. Redwood CTI toolbar setup
Redwood UX and AI Features	- Redwood interface configuration 1. Workflow implementation platform 2. Activities timeline - AI capabilities 1. Knowledge recommendations 2. SR classification AI
Digital Customer Service and Chat	- Chatbot and automation 1. Virtual assistant configuration - Digital Customer Service (DCS) 1. Embedding Fusion Service in external apps 2. UI themes and branding
Work Assignment and Routing	- Omnichannel routing 1. Cross-channel workload distribution 2. Work starvation prevention - Queues and assignment rules 1. Agent capacity and availability 2. Assignment rules based on SR attributes 3. Queue configuration
Data Migration and Integration	- Data import/export 1. FBDI import 2. Import Management tool

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q34-Q39):

NEW QUESTION # 34
Which two keyboard shortcuts can be modified?

A. Cancel
B. Create Service Request
C. Save and Continue
D. OK
E. Save and Close

Answer: B,D

NEW QUESTION # 35
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A. No default coverages are set up.
B. Entitlement rules are not valid for the service request.
C. The Starts When criteria of the milestones is not True.
D. The scheduled process has not been set up.

Answer: A,C,D

NEW QUESTION # 36
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A. Multiple users cannot use your sandbox at the same time.
B. You can set a second sandbox as Active at the same time in order to begin working on another new object.
C. Your changes are isolated and do not impact other users' configuration environments or the production environment.
D. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.

Answer: C,D

NEW QUESTION # 37
Which two options are true about reporting on milestones?

A. No standard reports on milestones are provided.
B. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
C. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
D. Administrator-defined milestone data is not included in Analytics.

Answer: C,D

NEW QUESTION # 38
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Check the Active flag.
B. Select Status = "Active".
C. Select Create Category > Create Child Category.
D. Complete Category Name.
E. Select the task Manage Service Request Categories.
F. Select Service Catalog in Functional Areas.
G. Select Create Category > Create Top-Level Category.

Answer: B,C,E,G

NEW QUESTION # 39
......

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