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SAP C_C4HCX Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Extensibility in SAP CX Solutions11-20%- In-app extensibility
- Side-by-side extensibility using SAP BTP
- Low-code/No-code development (SAP Build)
Topic 2: The Intelligent Enterprise<=10%- Understanding SAP's End-to-End Business Processes
- SAP Business Suite Strategy
Topic 3: Managing Clean Core<=10%- Evaluating for clean core principles
- Applying clean core methodology to SAP CX solutions
Topic 4: SAP Emarsys Customer Engagement and SAP Marketing Cloud<=10%- Marketing automation strategies
- Campaign management
- Customer segmentation
Topic 5: SAP Commerce Cloud11-20%- Commerce solution architecture
- Order management
- Storefront and catalog management
Topic 6: SAP Customer Data Solutions11-20%- Customer Data Cloud (Identity and Consent)
- Customer Data Platform (Unification and Segmentation)
Topic 7: SAP Integration Suite11-20%- Integration strategy and architecture
- Cloud Integration capabilities
- Open Connectors
- API Management
Topic 8: SAP Sales Cloud and SAP Service Cloud11-20%- Service ticket workflows
- Sales process configuration
- Integration with back-end systems

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q12-Q17):

NEW QUESTION # 12
Which of the following are valid in-app extensibility options for SAP Sales Cloud (version 1)?
Note: There are 2 correct answers to this question.

Answer: B,D


NEW QUESTION # 13
Which of the following SAP AI Services can be used to extend SAP applications?
Note: There are 3 correct answers to this question.

Answer: A,D,E


NEW QUESTION # 14
What are some of the machine learning capabilities in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

Answer: B,D


NEW QUESTION # 15
What can you do with SAP Event Mesh?
Note: There are 2 correct answers to this question.

Answer: A,D


NEW QUESTION # 16
How can SAP Marketing Cloud help customers drive their business?
Note: There are 3 correct answers to this question.

Answer: C,D,E


NEW QUESTION # 17
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