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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Policies and Settings22%- Analytics and dashboard usage
- Security and compliance configurations
- Slack Connect and app approval settings
- Identity and access management
Topic 2: Learning and Enablement18%- Plan and execute rollout strategies
- Design training programs for users and admins
- Create learning materials and resources
- Support adoption and troubleshoot issues
Topic 3: Channel Strategy10%- Apply use cases and best practices
- Channel naming conventions and structure
- Design channels for collaboration and workflows
Topic 4: Discovery10%- Communicate Slack value proposition
- Assess organizational readiness
- Gather and analyze client requirements
Topic 5: Delivery and Migration17%- Plan and execute migration from other platforms
- Understand implementation best practices
- Define roles and responsibilities
Topic 6: Governance Structure8%- Define admin and owner roles
- Establish governance policies
- Manage workflows and processes

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Salesforce Certified Slack Consultant Sample Questions (Q85-Q90):

NEW QUESTION # 85
In a medium-sized enterprise, the management team needs to assign a role to an employee who will manage user accounts and handle workspace and channel settings, but they do not want to provide access to sensitive billing information. Which role should they assign to this employee?

Answer: A

Explanation:
Workspace Admins have the capability to manage user accounts, workspace settings, and channel settings, but they do not have access to sensitive billing information, making this role suitable for the requirement.


NEW QUESTION # 86
In a final meeting for the Slack grid design sign-off, a client expresses concerns about the ease of adaptation for their employees. How should you address this to support the final sign-off?

Answer: B

Explanation:
Addressing concerns about employee adaptation involves proposing an incremental rollout plan complemented with training sessions. This approach eases employees into the new grid design, allowing them to become familiar with it gradually, and provides opportunities to gather feedback and make adjustments if necessary.


NEW QUESTION # 87
What considerations should you take into account as you tailor your learning plan for your client?

Answer: A

Explanation:
The correct answer is D. A strong Slack learning plan must be tailored to the client's current Slack maturity, audience size, admin/user mix, geographic distribution, and language needs. The client's current use of Slack determines whether training should focus on basic navigation, behavior change, migration differences, advanced workflows, or admin operations. The number of Admins and Users affects scale, delivery method, scheduling, and whether enablement should include live training, videos, office hours, documentation, champions, or self-serve resources. Time zones and languages are critical for global rollout planning because a single live session may exclude entire regions or reduce training effectiveness. Option A incorrectly includes the brand of video conferencing tool, which is not a primary design consideration. Option B includes cloud storage, which may be relevant for integrations but not core learning-plan tailoring. Option C again overweights video conferencing brand and omits time zones/languages. The consultant should design enablement around user population, Slack maturity, and accessibility across regions.


NEW QUESTION # 88
You are in a discovery session with a new client.
Which future deliverable will be most impacted by what you learn about your client's existing support model?

Answer: D

Explanation:
The correct answer is C . A client's existing support model directly affects the Governance Session because governance defines how Slack is administered, who owns specific operational responsibilities, how requests are routed, how issues are escalated, and which roles are accountable for supporting users. If the current support model is centralized through IT, distributed through business-unit admins, handled through a service desk, or managed informally through champions, that structure will shape the recommended admin operating model. Option A, Key Messaging, may be influenced slightly because launch communications should explain where users get help, but messaging is not the primary deliverable affected. Option B, Channel Strategy, may include help channels, but channel naming and structure are only one part of the support model. Option D, Grid Design Workshop, focuses on workspace architecture and access, not the operational support process.
The support model belongs primarily to governance because it determines ownership, escalation, admin responsibilities, and sustainable post-launch operations.


NEW QUESTION # 89
A financial institution using Slack needs to ensure that their communication practices comply with the Sarbanes-Oxley Act (SOX). Which Slack compliance feature should they utilize to meet this requirement?

Answer: A

Explanation:
Custom message and file retention policies Custom message and file retention policies are essential for complying with SOX, as they allow the institution to retain records of communications for the required period and ensure the integrity and availability of financial reporting data.


NEW QUESTION # 90
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