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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Workflows and Integrations12%- Integrations and apps
  • 1. App management and distribution
  • 2. Third-party integrations
- Workflow Builder
  • 1. Custom workflow templates
  • 2. Automate routine processes
Topic 2: Discovery20%- Gather requirements
  • 1. Identify current workflows and pain points
  • 2. Understand business goals and collaboration needs
- Stakeholder analysis
  • 1. Conduct discovery workshops
  • 2. Identify key stakeholders and decision-makers
Topic 3: Security18%- Slack security and compliance
  • 1. Data Loss Prevention (DLP)
  • 2. Retention policies and export
  • 3. Enterprise Key Management (EKM)
- Authentication and access
  • 1. Single Sign-On (SSO) configuration
  • 2. Domain verification and auto-provisioning
Topic 4: Migration and Change Management5%- Adoption and enablement
  • 1. Best practices for Slack adoption
  • 2. Training and change management plans
- Migration planning
  • 1. Data migration strategies
  • 2. Transition from other platforms
Topic 5: Governance and Administration20%- Workspace administration
  • 1. Guest access management
  • 2. Workspace settings and policies
  • 3. Roles and permissions
- Governance framework
  • 1. Acceptable use policies
  • 2. Data governance and compliance
  • 3. Channel management policies
Topic 6: Channel Strategy25%- User Groups and permissions
  • 1. User Group creation and management
  • 2. Default channels and channel management policies
- Channel architecture design
  • 1. Channel segments and cross-org channels
  • 2. Channel naming conventions and organization
  • 3. Public vs. private channel strategy

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Salesforce Certified Slack Consultant Sample Questions (Q34-Q39):

NEW QUESTION # 34
When creating a learning plan for Slack admins in a rapidly growing startup, what aspect is crucial to include to ensure they can keep up with the evolving needs of their team?

Answer: B

Explanation:
For a startup, where team needs and the platform itself are rapidly evolving, an ongoing and adaptable training program for admins is key. Regular updates and refresher courses on new Slack features ensure that admins remain up-to-date and proficient, enabling them to effectively support their team's growing and changing needs.


NEW QUESTION # 35
A software development company is looking to use Slack to enhance its team's productivity and streamline project management. Which Slack use case should be recommended for this purpose?

Answer: B

Explanation:
Dedicated channels for each phase of software development allow for focused and organized communication, aiding in efficient project management and team collaboration.


NEW QUESTION # 36
When nearing the completion of a Slack migration, what is an essential final step to ensure a successful transition?

Answer: B

Explanation:
Offering extensive post-migration support is crucial for a successful transition. This includes providing troubleshooting assistance, additional training tailored to the client's needs, and collecting feedback to address any ongoing concerns or challenges. Such support ensures that the client is well-equipped to use Slack effectively and any issues are promptly resolved.


NEW QUESTION # 37
A large retail company is adopting Slack, and they need to train their admins to effectively manage the platform. What is the most suitable approach to designing a curriculum for their Slack admins?

Answer: D

Explanation:
A comprehensive curriculum that builds from basic functionalities to advanced admin controls is most suitable. It ensures that admins have a strong foundation and gradually develop a deeper understanding of more complex aspects, which is crucial for effective platform management.


NEW QUESTION # 38
For a small startup using Slack, the management wants to keep the communication streamlined but also wants to provide team members the freedom to manage their projects effectively. How should they set up their channel management?

Answer: A

Explanation:
In a small startup environment, allowing team members to create channels for different projects and discussions promotes autonomy and effective project management, fostering an agile and collaborative workspace.


NEW QUESTION # 39
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