Free PDF Quiz Peoplecert - Updated ITIL-4-CDS - ITIL 4 Specialist: Create, Deliver and Support Reliable Mock Test

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionObjectives
Organizational Structure and Teams- Team culture and collaboration
  • 1. Team capabilities and competencies
  • 2. Workforce planning and development
Prioritization and Work Management- Work planning and prioritization
  • 1. Capacity and demand management
  • 2. Backlog management
Information and Technology- Supporting technologies
  • 1. Automation and tool integration
  • 2. Service management technologies
Value Stream Design and Development- Designing service value streams
  • 1. Service design considerations
  • 2. Customer journey mapping
Create, Deliver and Support Practices- Supporting management practices
  • 1. Change enablement
  • 2. Incident management
  • 3. Problem management
  • 4. Service desk
  • 5. Knowledge management
- Service performance and quality
  • 1. Monitoring and measurement
  • 2. Continual improvement
Introduction to Create, Deliver and Support- Core concepts of service value streams
  • 1. Value streams and workflows
  • 2. Service value system integration

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ITIL-4-CDS PDF Question - ITIL-4-CDS Discount Code

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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q74-Q79):

NEW QUESTION # 74
A manager is working with a diverse team from various cultural backgrounds. What should the manager prioritize to enhance team effectiveness and manage cultural differences effectively?

Answer: B


NEW QUESTION # 75
A service provider is aiming to optimize service management activities to ensure high quality of services and eliminate waste. Each practice and team have been working on continual improvement and implemented a large number of improvements. However, improvement in overall efficiency and in service quality has been lower than expected. What is the BEST approach for the service provider to take to resolve this?

Answer: D


NEW QUESTION # 76
What is the goal of the `shift-left' approach?

Answer: C


NEW QUESTION # 77
In which circumstances should an organization buy, rather than build, software?

Answer: D


NEW QUESTION # 78
To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream. Which improvement is MOST LIKELY to improve the entire value stream?

Answer: D


NEW QUESTION # 79
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