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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Planning and Design	60%	- Decompose commercial products for implementation - Prioritize and size user stories - Develop data migration strategies - Design asset management and MACD workflows - Design scalable product catalog models - Design order fulfillment orchestration flows - Create quoting and order capture processes
Discovery	24%	- Align requirements to native features or external solutions - Evaluate data volume and platform constraints - Define KPIs based on business goals and budget - Assess customer IT ecosystem against architectural principles - Map business processes, personas and requirements - Select appropriate Communications Cloud products
Delivery	16%	- Distinguish out-of-the-box vs custom functionality - Validate solution implementation against design - Align architecture and order components - Execute data migration plans

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q76-Q81):

NEW QUESTION # 76
niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

A. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
B. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
C. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
D. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion

Answer: C,D

Explanation:
To accommodate customer-specific pricing in a B2B context, creating a new Promotion with price overrides (A) and establishing a Frame Agreement Contract with contract line items reflecting the negotiated prices (B) are effective strategies. These actions ensure that the pricing reflects the negotiated terms and is applied consistently across orders, providing a structured and scalable approach to managing customer-specific agreements.References:Salesforce CPQ documentation on promotions, price overrides, and contract management.

NEW QUESTION # 77
United Telecom has initiated high speed offerings on communication cloud after upgrading its network.
Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

A. Disconnect and New order
B. Modify Order
C. Change of Plan
D. Apply Promotion

Answer: C

Explanation:
For United Telecom ' s need to upgrade existing assets to high-speed offerings, the " Change of Plan " MACD process is the most fitting. This out-of-the-box functionality allows for the modification of an existing customer ' s service to a new plan, such as upgrading to a higher-speed internet service, in a seamless and efficient manner, without the need for a complete disconnect and new order.References:Salesforce documentation on MACD (Move, Add, Change, Disconnect) processes within the Communications Cloud.

NEW QUESTION # 78
Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

A. Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.
B. Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.
C. Configure a Callout Orchestration item using the enhanced system interface
D. Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL

Answer: B

Explanation:
If the asynchronous response for the event is short, you can use the same callout to wait for the response. However, if the callout takes a long time, such as days, then it is best to use a push event to receive the response.

NEW QUESTION # 79
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A. Model the router as an attribute of the business internet offer with a default value of 'included'
B. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
C. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
D. Model the router technical product and decompose it from the business internet offer.

Answer: D

NEW QUESTION # 80
UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A. Create base price list and multiple child price list per region
B. Create price list and price list entries associated with context Rules per region
C. Create price list per region and use context Rules to determine the correct Price List
D. Create an attribute on business internet offers and use attribute based pricing

Answer: B,C

Explanation:
To meet regional pricing requirements and allow customers to see prices before adding to the cart, creating price lists and entries associated with context rules per region (A), and using context rules to determine the correct price list based on the region (C) are effective strategies. This allows for dynamic pricing adjustments based on customer location, ensuring competitive and region-specific pricing is displayed.References:
Salesforce CPQ documentation on price lists, entries, and context rules.

NEW QUESTION # 81
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