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| Section | Objectives |
|---|---|
| Topic 1: Data Tools and Integration | - Integration Procedures and external system interaction - DataRaptor extraction, transformation, and load patterns |
| Topic 2: FlexCards | - Data sources and contextual display strategies - Designing and configuring FlexCards |
| Topic 3: OmniStudio Fundamentals | - OmniStudio architecture and components - Use cases for OmniStudio in Salesforce Industries |
| Topic 4: OmniScripts | - Building guided user interactions with OmniScripts - Conditional logic and dynamic user flows |
| Topic 5: Industry Use Cases and Deployment | - Best practices for Salesforce Industries solutions - OmniStudio deployment and performance considerations |
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NEW QUESTION # 10
A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases. Which FlexCard feature should the consultant recommend to meet this requirement?
Answer: D
Explanation:
The FlexCard feature that the consultant should recommend to meet this requirement is a Datatable element with the Group By property. A Datatable element is an element that can display data in a tabular format, with columns and rows. The consultant can use a Datatable element to display the cases for an account, with columns for case status, case number, subject, etc. The Group By property is a property that allows grouping data by one or more fields, such as case status. The consultant can use the Group By property to organize the cases by case status, so that Escalated cases appear first, followed by Active and Closed cases
NEW QUESTION # 11
A business implements several OmniScripts and requests a design review to identify possible improvements.
During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labelsand input elements.
What can the consultant recommend to improve these OmniScripts?
Answer: C
Explanation:
The consultant can recommend creating a reusable OmniScript to update address information. A reusable OmniScript is an OmniScript that can be embedded in another OmniScript as a sub-process. This way, the consultant can create one OmniScript that collects the address information in a consistent way using the same labels and input elements, and then use it in multiple OmniScripts that need to update address information.
This will improve the design and maintenance of the OmniScripts.
NEW QUESTION # 12
A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application.
The FlexCard needs to include the following actions:
* Start a process to retrieve plan consumption data
* Create a new case
* Open a promotions web page
* Change the SIM card
which combination should the consultant use in designing the solution?
Answer: C
Explanation:
The combination that the consultant should use in designing the solution is OmniScript and Navigate. An OmniScript is a tool that can design customer interactions using elements and actions. The consultant can use an OmniScript to display the mobile plans for the Customer 360° console application. A Navigate action is a button or a link that can redirect the user to another web page or URL. The consultant can use Navigate actions to add the following actions to the FlexCard: start a process to retrieve plan consumption data, create a new case, open a promotions web page, and change the SIM card
NEW QUESTION # 13
Ursa Major Solar requires a view that shows a parent FlexCard with account details and a child FlexCard with a list of related contacts. The business wants this entire component embedded on a standalone page accessible from the App Launcher, not tied to a specific record. Which page type should the OmniStudio Consultant recommend for this requirement?
Answer: C
Explanation:
An App Page is the correct Lightning page type when functionality must be available as a standalone workspace launched from the App Launcher and not tied to a specific record context.
Record Pages are designed around a specific Salesforce record and automatically receive record context. Home Pages provide general landing-page functionality but are not optimized for dedicated application workspaces. An Email Application Pane is unrelated to this requirement.
Because the solution combines a parent FlexCard and child FlexCard to deliver a specialized account-and-contact view, an App Page provides the most appropriate deployment target. It allows the business to create a dedicated user experience that can be accessed independently of record navigation while still supporting OmniStudio components and related data retrieval processes.
NEW QUESTION # 14
When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverageon their current plan. Which OmniStudio tool could a consultant recommend to get the discounted rate?
Answer: A
Explanation:
The OmniStudio tool that the consultant should recommend to get the discounted rate is Calculation Matrices. A Calculation Matrix is a tool that can perform complex calculations based on multiple input variables and output values. The consultant can use a Calculation Matrix to define the input variables, such as number of lines and internet coverage, and the output values, such as discounted rate. The Calculation Matrix can then apply rules and formulas to calculate the discounted rate for each combination of input variables
NEW QUESTION # 15
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