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ServiceNow CIS-HR Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: HR Case Management	25%	- HR Case Metrics and Reporting - HR Case Lifecycle - Case Templates and Quick Actions - HR Case Creation and Assignment
Topic 2: Employee Record Management	20%	- Onboarding/Offboarding Processes - Employee Data Model - Employee Documents and Signatures - Employee Service Center
Topic 3: Core Configuration	30%	- HR Service Administration - HR Document Generation - Virtual Agent for HR - HR Service Catalog Configuration
Topic 4: Designer Integration	25%	- Configurable Workspace Integration - Employee Readiness using Workforce Dimensions - Integration with HCM Systems

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ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q58-Q63):

NEW QUESTION # 58
When configuring the Onboarding Lifecycle Event, the HR Admin did not select an Audience for the ' Select a Desk ' task. If a remote employee is being onboarded, how does the system handle this task?

A. The Lifecycle Event rescind process will be triggered
B. The activity will be skipped
C. The activity will be triggered and must be manually closed
D, The Lifecycle Event will be canceled

Answer: B

NEW QUESTION # 59
What method is used to set policies that determine how long documents are retained and who is covered?

A. Go through Employee Documents > Document Type
B. Go through HR Service Template > Document Type
C. Create a new policy using ACLs
D. Create a new policy through COE Security

Answer: A

Explanation:
Comprehensive and Detailed Explanation: Management of employee records requires strict adherence to legal and corporate data retention schedules. In the Employee Document Management (EDM) application, retention policies are defined by navigating to Employee Documents > Document Type . Each Document Type (e.g., " Tax Form, " " Employment Contract " ) can be assigned a specific retention policy that dictates how many years the document must be kept after a specific trigger (like employment end date). Within this configuration, the administrator defines " who is covered " by linking the policy to specific HR Criteria or employee groups. This centralized method allows the system to automatically purge expired documents or place " Legal Holds " on documents involved in litigation, ensuring compliance with global privacy regulations like GDPR without requiring manual tracking by the HR department.

NEW QUESTION # 60
When a Guided Setup task is marked as complete, how can it be reopened?

A. Restart the Guided Setup entirely
B. Click the Mark as Incomplete button
C. Closed tasks cannot be reopened
D. Submit a request in HI

Answer: B

NEW QUESTION # 61
The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?

A. HR Criteria configuration
B. Contextual Search configuration
C. HR Service configuration
D. Knowledge Management configuration

Answer: A

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/c_HRServiceAutomation.html

NEW QUESTION # 62
When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment.
Why?

A. It indicates who generated the document
B. It indicates who the document is about
C. It indicates who should sign the document
D. It indicates the Opened for user

Answer: A

Explanation:
Explanation

NEW QUESTION # 63
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