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CIS-HR Certification Application Process

Please note that you must have at least 3 years of professional experience in the IT industry to be eligible to apply. ServiceNow will validate your Professional Experience History upon submission of your application.The Business Continuity exam is worth 10 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Business Continuity activities. The job roles that are supported by this certification include the following:

The Change Management exam is worth 20 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Change Management activities. The job roles that are supported by this certification include the following: The Service Delivery exam is worth 30 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Service Delivery activities. The job roles that are supported by this certification include the following: The Knowledge Management exam is worth 20 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Knowledge Management activities.

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ServiceNow CIS-HR Certification is beneficial for HR professionals who want to showcase their expertise in the implementation and administration of the ServiceNow HR Service Delivery application. Certified Implementation Specialist-Human Resources certification demonstrates that the candidate has the knowledge and skills required to implement and manage HR service delivery workflows, employee data management, case management, and knowledge management.

ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q13-Q18):

NEW QUESTION # 13
When does the platform assign a Client Role to a user?

Answer: D


NEW QUESTION # 14
Which HRSD application automates and streamlines employee onboarding and other activities across departments?

Answer: A


NEW QUESTION # 15
If an HR Services needs to be accessible to employees on the Employee Service Center, what field must be completed on the HR Service?

Answer: C

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/configure-hr-service.html


NEW QUESTION # 16
If the customer has enabled Lifecycle Enterprise, in which Application Scope should they create new Lifecycle Events that will task teams throughout their organization?

Answer: A

Explanation:
ServiceNow utilizes application scoping to protect data and ensure that configurations do not interfere with other parts of the platform. When a customer uses the Lifecycle Events for Enterprise version, they should create their complex, multi-departmental journeys within the Human Resources: Lifecycle Enterprise scope. This specific scope is designed to handle the advanced requirements of Enterprise-level onboarding, offboarding, and transitions that involve various departments like IT, Finance, and Facilities. While the " Core
" scope contains the primary HR tables, the Lifecycle Enterprise scope provides the specific engine and logic required for cross-departmental tasking. Using the correct scope ensures that the event has access to the necessary enterprise-level APIs and allows for better management of Restricted Caller Access (RCA) privileges when tasks are assigned to teams outside of the HR department.


NEW QUESTION # 17
What is used to create a link on an HR Case form that accesses information outside the application?

Answer: B

Explanation:
Verified Answer: C. Link Generator Very Short Explanation : The Link Generator is a feature that allows HR agents to create a link on an HR Case form that accesses information outside the application, such as a third- party website or an external document 1 . The Link Generator can be used to provide additional resources or guidance to employees or HR agents who are working on an HR Case 1 . The other options are not correct because they have different purposes. Restricted Caller Access is a feature that limits the access to HR Cases based on the caller's domain or company 2 . COE Configuration is a feature that allows HR administrators to configure the Centers of Excellence (COEs) that provide HR services to employees 3 . HR Service is a record that defines the type, category, and process of an HR request or issue 4 .


NEW QUESTION # 18
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