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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Visualization & Dashboards | 25% | - Dashboard creation and filters - Performance monitoring and KPIs - Visualization selection and best practices |
| Topic 2: Architecture & Deployment | 25% | - Common use cases and stakeholders - Deployment tasks and sequence - Platform Analytics solution components |
| Topic 3: Breakdowns & Breakdown Sources | 25% | - Configure breakdown sources - Breakdown mappings and matrix - Exclusions and hierarchy |
| Topic 4: Indicators & Indicator Sources | 25% | - Aggregation and scripting - Source conditions and facts tables - Indicator configuration properties |
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質問 # 28
What option on the breakdown source record helps provide views into whether you need to create additional breakdowns or adjust data values?
正解：B
解説：
When you select an indicator as the data source, you can filter the results by breakdown and breakdown element.
If you have the 'Label for unmatched' field defined on the breakdown source for a selected breakdown, this label appears in your choice of Elements.
Select the label to display scores that do not match any of the elements.
This option helps provide views into whether you need to create additional breakdowns or adjust data values.
質問 # 29
When is a script required to perform a Breakdown Mapping for a Breakdown based on a Bucket Group?
正解：B
解説：
The correct answer is A. When there is no field in the indicator Facts table that matches the value to be bucketed.
ServiceNow Performance Analytics supports both field-based and scripted Breakdown Mappings. The appropriate method depends on whether the required breakdown value can be obtained directly from an existing field.
A Bucket Group divides numeric values into predefined ranges. For example, an Incident Age breakdown might contain buckets representing 0-5 days, 6-10 days, and more than 10 days.
When a suitable numeric field already exists, the Breakdown Mapping can reference that field directly. A script is unnecessary.
However, when the required value must be calculated or transformed, a scripted mapping is appropriate.
For example, calculating incident age requires subtracting the incident ' s opening timestamp from the collection period ' s end date and converting the result into days.
A scripted mapping performs this calculation and returns a numeric value, which the Bucket Group assigns to the appropriate range.
ServiceNow ' s documentation explicitly identifies this as a common use case for scripted mappings.
Option B is incorrect because Manual Indicators do not use automated Breakdown Mappings in this manner.
Options C and D describe security configuration and Manual Breakdown functionality, neither of which requires a scripted mapping.
Therefore, option A correctly identifies when scripting is required.
ServiceNow+2
References: ServiceNow Performance Analytics - Assign and Map Breakdowns; Scripted Breakdown Mappings; Bucket Groups for Breakdown Sources; Example: Script Mapping; Incident.Age.Days Script.
質問 # 30
How many levels of Breakdowns are available if Collect breakdown matrix is NOT checked on the Indicator?
正解：A
解説：
The correct answer is D. 1 - Without the matrix, a single level of Breakdowns is collected, because the classic Performance Analytics collection model uses the Collect breakdown matrix setting to enable second-level breakdown combinations.
Breakdowns allow indicator scores to be analyzed by business dimensions such as Priority, Category, Assignment Group, and State.
A first-level breakdown analyzes an indicator using one dimension. For example, an indicator measuring open incidents can display results grouped by Priority.
A second-level breakdown combines two dimensions, such as Open Incidents by Priority and Assignment Group.
In the classic Performance Analytics model, collecting these combinations requires enabling Collect breakdown matrix on the Indicator form.
When this option is disabled, the data collector can still collect scores for individual breakdowns, but it does not collect the two-breakdown combinations.
Enabling the matrix allows administrators to configure supported second-level breakdown combinations and exclude combinations that are unnecessary or excessively expensive to process.
The distinction is important because collecting two-dimensional breakdowns can substantially increase processing and storage requirements.
ServiceNow ' s newer Data Snapshots capability supports additional breakdown flexibility, but this question explicitly concerns the classic Collect breakdown matrix configuration shown in the exhibit.
Therefore, with the checkbox cleared, one level of breakdowns remains available.
References: ServiceNow Performance Analytics - Collect and Manage a Matrix of Breakdowns; Create an Automated Indicator; Breakdown Levels; Data Collection and Performance; Data Snapshots and Multiple Breakdowns.
質問 # 31
Which of the following visualisation types allow you to add multiple data sources of the same type in the UI Builder? (Choose two.)
正解：B、D
解説：
You can add multiple data sources of the same type for time series (including Area, Column, Line, Stepline, and Spline) and bar (including Horizontal bar and Vertical bar) visualisations.
質問 # 32
What is the best way to limit the exponential growth of Breakdown element scores?
正解：D
解説：
The correct answer is B. By unchecking the "Collect breakdown matrix" property of an indicator, because this prevents the data collector from generating combinations of multiple breakdown elements.
In Performance Analytics, breakdowns divide indicator scores into subsets corresponding to business dimensions.
For example, an incident indicator might use Priority, Assignment Group, and Category breakdowns.
Collecting scores for individual breakdown elements creates a manageable number of additional score records.
However, enabling a breakdown matrix introduces second-level combinations, where the number of possible combinations increases multiplicatively.
For example:
* Priority contains 5 elements.
* Assignment Group contains 100 elements.
* Their second-level breakdown matrix can generate up to 500 combinations per indicator collection period.
When numerous breakdowns are combined, collection volume, processing time, and storage requirements can increase significantly.
Disabling Collect breakdown matrix prevents these second-level combinations from being collected while preserving ordinary first-level breakdown collection.
Option A may reduce configuration complexity, but it does not directly disable matrix-based score generation.
Option C is not a general ServiceNow restriction on the number of available breakdowns.
Option D controls the number of breakdown elements displayed in scorecard lists rather than the number of scores generated during collection.
Consequently, disabling matrix collection is the most direct solution.
ServiceNow+2
References: ServiceNow Performance Analytics - Collect and Manage a Matrix of Breakdowns; Breakdown Matrix Exclusions; Performance Analytics Properties; Score Collection Optimization.
質問 # 33
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