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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
  • 1. Designing and delivering digital products
    • 2. Operating and improving digital products
      Topic 2: Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
      • 1. Feedback loops and continual improvement
        • 2. Customer and stakeholder value
          Topic 3: Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
          • 1. Business analysis
            • 2. Service validation and testing
              • 3. Deployment management
                • 4. Architecture management
                  • 5. Information security management
                    Topic 4: Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
                    • 1. Focus on value
                      • 2. Optimize and automate
                        Topic 5: Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
                        • 1. The characteristics of high-velocity IT
                          • 2. Digital technology and digital organizations

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q103-Q108):

                            NEW QUESTION # 103
                            A development team consistently chooses quick fixes to meet release deadlines, knowing that these will make future changes more difficult and costly.
                            What is this an example of?

                            Answer: B

                            Explanation:
                            Technical debt is the accumulation of work that is deliberately or accidentally deferred in favour of faster delivery. Like financial debt, it accrues "interest" in the form of increased effort and risk for future changes, and if left unmanaged it undermines resilient operations and slows development.


                            NEW QUESTION # 104
                            How can a service provider BEST improve its use of the 'capacity and performance management' practice to achieve more 'resilient operations'?

                            Answer: D

                            Explanation:
                            The capacity and performance management practice can best improve resilient operations by assessing improvement opportunities to reduce technical debt, which minimizes performance risks, prevents failures, and strengthens overall system stability.


                            NEW QUESTION # 105
                            An organization has recently completed an urgent website upgrade because of customer complaints about response times. Customers are not happy with the upgrade because the new response times are not as fast as they expected they would be.
                            How should the 'business analysis' practice be utilized to prevent this situation from happening again?

                            Answer: C

                            Explanation:
                            The business analysis practice focuses on understanding stakeholder needs, expectations, and context before solutions are defined or delivered. By systematically gathering and analysing information from customers and other stakeholders, the organization can ensure that requirements such as acceptable response times are clearly understood and accurately reflected in the solution design, preventing mismatches between delivered outcomes and customer expectations.


                            NEW QUESTION # 106
                            An organization manages its servers, networks, and cloud resources by defining them in version- controlled configuration files that are applied automatically.
                            Which benefit is MOST directly achieved?

                            Answer: C

                            Explanation:
                            Infrastructure as code enables environments to be provisioned automatically and reproducibly from a versioned definition. This removes manual configuration effort and variation between environments, which accelerates development and testing while also reducing configuration- related incidents.


                            NEW QUESTION # 107
                            A service provider is about to engage in a partnership with a large retailer. The service provider will integrate the retailer's systems for online shopping.
                            How can the 'relationship management' practice contribute to this initiative?

                            Answer: D

                            Explanation:
                            The relationship management practice contributes by encouraging behaviours consistent with the shared values of both organizations, which builds trust and collaboration - critical for a successful partnership and system integration.


                            NEW QUESTION # 108
                            ......

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