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NAHQ CPHQ Exam Syllabus Topics:

SectionWeightObjectives
Health Data Analytics23-27%- Analytics and Reporting
  • 1. Predictive modeling
  • 2. Trend analysis and forecasting
  • 3. Data visualization and reporting
- Design and Data Management
  • 1. Data collection and validation
  • 2. Database management
  • 3. Data integrity and security
- Measurement and Analysis
  • 1. Benchmarking
  • 2. Statistical analysis methods
  • 3. Performance measurement
Organizational Leadership33-37%- Leadership and Strategic Management
  • 1. Change management
  • 2. Strategic planning and goal setting
  • 3. Resource allocation and management
- Communication and Relationship Management
  • 1. Conflict resolution
  • 2. Stakeholder engagement
  • 3. Interprofessional collaboration
- Education and Training
  • 1. Staff competency assessment
  • 2. Communication strategies
  • 3. Educational program development
Performance and Process Improvement23-27%- Patient and Stakeholder Engagement
  • 1. Patient experience and satisfaction
  • 2. Patient-centered care initiatives
  • 3. Community health needs assessment
- Patient Safety
  • 1. Safety culture assessment
  • 2. High reliability principles
  • 3. Event reporting and analysis
- Process Improvement and Patient Safety
  • 1. Root cause analysis
  • 2. Risk management and mitigation
  • 3. Quality improvement methodologies
Population Health and Care Transitions13-17%- Care Coordination and Transitions
  • 1. Chronic disease management
  • 2. Transition of care planning
  • 3. Care continuity and integration
- Population Health
  • 1. Social determinants of health
  • 2. Wellness and prevention programs
  • 3. Community health assessment

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NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q472-Q477):

NEW QUESTION # 472
Continuous variable measures and rate-based measures are the further categories of:

Answer: D


NEW QUESTION # 473
Which of the following organizations would be the best source for benchmarking patient satisfaction data?

Answer: C

Explanation:
The Centers for Medicare and Medicaid Services (CMS) administer the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, a standardized and publicly reported patient satisfaction measure widely used for benchmarking (CMS, HCAHPS Program, 2024). This allows hospitals to compare their patient experience scores nationally and track improvements. NQF endorses measures but does not collect data. NCQA focuses on accreditation and quality measures but is less focused on direct patient satisfaction data collection. AHRQ provides research and resources but CMS remains the key data source for benchmarking patient satisfaction.
References:
CMS, HCAHPS Program, 2024
National Quality Forum, Measure Endorsement, 2024


NEW QUESTION # 474
Because of their detail and straightforward design, patient registries are a powerful source of quality improvement data. Registries usually are specialty or procedure specific.
For instance (Choose two):

Answer: A,B


NEW QUESTION # 475
Quality improvement approaches are derivatives and models of the ideas and theories developed by thought leaders
and include all of the following EXCEPT:

Answer: D


NEW QUESTION # 476
A skilled nursing facility has implemented a process to address delays in diagnostic test result availability to the ordering provider. Which of the following measurements will best document improvement in this process?

Answer: D

Explanation:
The best measurement to document improvement in the process of addressing delays in diagnostic test result availability is turnaround time. Turnaround time measures the total time from when a diagnostic test is ordered to when the results are available to the ordering provider. This directly reflects the efficiency of the process and the impact of any improvements made to reduce delays.
* Lost specimen rate (A): This measures a different aspect of the process (specimen handling), not the speed of result availability.
* Average length of stay (C): This is a broader measure that may be influenced by many factors beyond diagnostic test turnaround time.
* Provider satisfaction (D): While important, it is a subjective measure and may not directly reflect process efficiency improvements.
References
* NAHQ Body of Knowledge: Measuring and Improving Turnaround Time in Healthcare Processes
* NAHQ CPHQ Exam Preparation Materials: Metrics for Process Improvement
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NEW QUESTION # 477
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