참고: Itexamdump에서 Google Drive로 공유하는 무료, 최신 500-442 시험 문제집이 있습니다: https://drive.google.com/open?id=1AUajScloXw32A6FgnvnAAmPmxDPig4RS
목표가 있다면 목표를 향해 끊임없이 달려야 멋진 인생이 됩니다. 지금의 현황에 만족하여 아무런 노력도 하지 않는다면 언젠가는 치열한 경쟁을 이겨내지 못하게 될것입니다. IT업종에 종사중이시라면 다른분들이 모두 취득하는 자격증쯤은 마련해야 되지 않겠습니까? Cisco인증 500-442시험은 요즘 가장 인기있는 자격증 시험의 한과목입니다. IT업계에서 살아남으려면Itexamdump에서Cisco인증 500-442덤프를 마련하여 자격증에 도전하여 자기의 자리를 찾아보세요.
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Administering Cisco Contact Center Enterprise |
| Exam Number: | 500-442 |
| Related Certifications: | Cisco Certified Specialist - Collaboration Applications |
| Passing Score: | Variable (approx. 750-850 / 1000) |
| Real Exam Qty: | 45-55 |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 3 years |
| Exam Format: | Simulations, Drag and drop, Multiple choice |
| Exam Price: | $300 USD |
| Available Languages: | English |
| Recommended Training: | Understanding Cisco Contact Center Enterprise Foundations (CCEF) Administering Cisco Contact Center Enterprise (CCEA) |
| Exam Registration: | Pearson VUE |
| Sample Questions: | Cisco 500-442 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended knowledge: basic networking, Windows Active Directory, SQL, Unified Communications Manager, voice gateways |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/administering-cisco-contact-center-enterprise-ccea.html |
한번에Cisco인증500-442시험을 패스하고 싶으시다면 완전 페펙트한 준비가 필요합니다. 완벽한 관연 지식터득은 물론입니다. 우리Itexamdump의 자료들은 여러분의 이런 시험준비에 많은 도움이 될 것입니다.
Cisco 500-442 자격증 시험은 Cisco 연락처 센터 엔터프라이즈 솔루션을 관리하는 전문가들이 자신의 전문성을 입증하고자 하는 경우에 디자인되었습니다. 이 자격증은 연락처 센터 관리 분야에서 일하면서 Cisco 연락처 센터 엔터프라이즈 솔루션을 설계, 구현 및 유지보수하는 책임이 있는 개인을 대상으로 합니다.
질문 # 53
What value is used for Variable REQUERY_NO ANSWER?
정답：A
설명：
In Cisco CCE routing scripts, the REQUERY variable is used to identify the reason a call is being re- submitted to the routing script (a re-query). Different numeric values indicate different re-query reasons, enabling scripts to handle each scenario appropriately.
Why the Correct Answer is Right: C is correct. The value 3 is the defined constant for REQUERY_NO_ANSWER in Cisco CCE ICM scripting. This value is returned when a call was presented to an agent who did not answer, and the system is re-queuing the call for routing. Script nodes check this variable to determine how to handle the re-queued call. This is documented in the Cisco ICM Scripting and Media Routing Guide.
Why Each Incorrect Answer is Wrong: A is wrong because value 1 typically corresponds to REQUERY_BUSY-indicating the agent extension was busy when the call was delivered. B is wrong because value 2 is typically used for REQUERY_TRANSFER_FAILED-indicating a call transfer attempt failed. D is wrong because value 4 is not the standard documented value for REQUERY_NO_ANSWER-the defined values are specific constants that must be used accurately in scripting logic.
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질문 # 54
What are two parts of a Single Sign-on message flow? {Choose two.)
정답：B,C
설명：
Cisco CCE supports Single Sign-On (SSO) using the SAML 2.0 standard. SSO involves the Identity Service (IdS) and an Identity Provider (IdP such as AD FS) working together to authenticate users without repeated password prompts.
Why the Correct Answer is Right: B is correct because in the SSO flow, the Cisco Identity Service (IdS) validates the access token. When a user attempts to access a Finesse resource, IdS checks whether they already have a valid access token; if valid, the user is granted access without re-authentication. D is correct because the Identity Provider (IdP) is responsible for presenting the login page to the user for credential entry and authenticating credentials against the enterprise directory. This division of responsibility is fundamental to Cisco SSO architecture.
Why Each Incorrect Answer is Wrong: A is wrong because invalid token detection leads to re-authentication, which is a secondary/exception path, not a primary described flow component. C is wrong because the IdS does not provide the login page-the IdP does. IdS orchestrates the flow and validates tokens but delegates authentication UI to the IdP. E is wrong because Finesse uses GET requests to load the desktop, and 'PUT of the Finesse desktop with an access token' is not a described SSO flow step.
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질문 # 55
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?
정답：B
설명：
When CVP receives a new call and determines that routing decisions are needed, it sends a Route Request to the ICM Central Controller. ICM's response to this request is a core part of the call flow sequence.
Why the Correct Answer is Right: B is correct. When ICM receives a new Route Request from CVP, it responds by executing the Routing Script associated with the matched Call Type/Dialed Number. The Routing Script contains all the logic for determining how to handle the contact. This is the primary documented response mechanism in the Cisco CCE SRND.
Why Each Incorrect Answer is Wrong: A is wrong because ICM sends an Agent Label only after the Routing Script has identified an available agent and determined the call should be connected-this is a subsequent step, not the immediate response. C is wrong because Administrative Scripts handle non-call activities and are not executed in response to inbound Route Requests from CVP. D is wrong because ICM sends a VRU Label when it wants to send the call to self-service treatment-this also occurs after script execution, not as the immediate response to the Route Request itself.
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질문 # 56
Which .bat file displays the status of the VXML server and the applications running?
정답：A
설명：
Cisco CVP VXML Server management includes several batch (.bat) utility scripts that administrators use to manage applications and check system status. These scripts are part of the standard CVP server management toolkit.
Why the Correct Answer is Right: B is correct. Status.bat (shown as 'Stalus.bat' in the question-likely a typo in the source document) is the batch file used to check the status of the VXML Server and display information about the applications currently deployed and running on it. This utility is part of the standard CVP VXML Server management tools documented in the Cisco CVP Administration Guide.
Why Each Incorrect Answer is Wrong: A is wrong because ResumeApp.bat is used to resume a VXML application that has been suspended-it is an application control script, not a status display script. C is wrong because Update.bat is used to update deployed applications on the VXML Server, not to display status information. D is wrong because Deploy.bat is used to deploy new VXML applications to the server-it is a deployment tool, not a status reporting utility.
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질문 # 57
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
정답：B
질문 # 58
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500-442최신 업데이트버전 공부문제: https://www.itexamdump.com/500-442.html
BONUS!!! Itexamdump 500-442 시험 문제집 전체 버전을 무료로 다운로드하세요: https://drive.google.com/open?id=1AUajScloXw32A6FgnvnAAmPmxDPig4RS