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Salesforce Salesforce-Communications-Cloud Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Communications Cloud Accredited Professional (AP) Exam
Exam Number:Salesforce-Communications-Cloud
Exam Price:$200 USD
Available Languages:English
Real Exam Qty:60
Certificate Validity Period:2 years
Related Certifications:Salesforce Certified Administrator
Salesforce Certified Sales Cloud Consultant
Exam Duration:90 minutes
Passing Score:65%
Exam Format:Multiple Select, Multiple Choice
Sample Questions:Salesforce Salesforce-Communications-Cloud Sample Questions
Exam Way:Online proctored exam (available through Salesforce certification portal)
Pre Condition:Recommended: Basic Salesforce platform knowledge, familiarity with CRM concepts, and understanding of telecommunications industry processes
Official Syllabus URL:https://trailhead.salesforce.com/credentials/communicationscloudaccreditedprofessional

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

TopicDetails
Topic 1
  • Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 2
  • Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 3
  • Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.

Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q19-Q24):

NEW QUESTION # 19
UC have completed migration into developer org. Now they are using partial copy sandbox. What are the two reason why consultant should recommend doing a full data load in full copy sandbox before production load?

Answer: A,C

Explanation:
Performing a full data load in a full copy sandbox before the production load is essential to identify potential governor limit risks (A) and data errors that might not have been evident with a subset of data (B). This provides a realistic environment to test and rectify issues before the production deployment.References:
Salesforce sandbox and data loading strategies, governor limit considerations.


NEW QUESTION # 20
Universal containers want to include Product A every time they sell the bundle B.
Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?

Answer: A


NEW QUESTION # 21
United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.

Answer: B,D,E

Explanation:
To assess storage needs, it ' s important to analyze the archiving strategy (B), calculate the required data and file storage based on data volumes and attachment requirements (D), and differentiate between data storage and file storage needs (E). These steps help ensure that storage is optimized and costs are managed effectively.
References:Salesforce documentation on data and file storage management and archiving strategies.


NEW QUESTION # 22
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

Answer: A,D

Explanation:
To support manual tasks efficiently and reduce errors, implementing a manual orchestration item assigned to the technician with an OmniScript for detail entry (B), and employing a push orchestration item also configured with an OmniScript (D), are effective. These approaches provide structured interfaces for technicians to input required information directly, enhancing accuracy and integration with fulfillment systems.References:Salesforce Industries Order Management documentation on orchestration items and OmniScripts.


NEW QUESTION # 23
Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment.
Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?

Answer: A,B

Explanation:
For modeling distinct download and upload speeds with unique billing codes, creating a single CFS specification and retrieving fulfillment details via an integration procedure (A), and using attribute- based decomposition to map speeds to billing codes within multiple CFS specifications (D), provide a scalable and flexible approach to product modeling and fulfillment.References:Salesforce Industries product catalog and technical product modeling guidelines.


NEW QUESTION # 24
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