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SAP C_C4HCX Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: SAP Integration Suite11-20%- Integration strategy and architecture
- Cloud Integration capabilities
- Open Connectors
- API Management
Topic 2: Managing Clean Core<=10%- Evaluating for clean core principles
- Applying clean core methodology to SAP CX solutions
Topic 3: The Intelligent Enterprise<=10%- SAP Business Suite Strategy
- Understanding SAP's End-to-End Business Processes
Topic 4: SAP Commerce Cloud11-20%- Order management
- Storefront and catalog management
- Commerce solution architecture
Topic 5: Extensibility in SAP CX Solutions11-20%- Low-code/No-code development (SAP Build)
- Side-by-side extensibility using SAP BTP
- In-app extensibility
Topic 6: SAP Customer Data Solutions11-20%- Customer Data Platform (Unification and Segmentation)
- Customer Data Cloud (Identity and Consent)
Topic 7: SAP Sales Cloud and SAP Service Cloud11-20%- Service ticket workflows
- Sales process configuration
- Integration with back-end systems
Topic 8: SAP Emarsys Customer Engagement and SAP Marketing Cloud<=10%- Campaign management
- Marketing automation strategies
- Customer segmentation

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q69-Q74):

NEW QUESTION # 69
What are some of the Generative Al features available in SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

Answer: A,B,C


NEW QUESTION # 70
Which of the following are typical use cases for the Key User Tools in SAP Customer Experience solutions?
Note: There are 2 correct answers to this question.

Answer: C,D


NEW QUESTION # 71
Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.

Answer: B,C


NEW QUESTION # 72
You are about to perform a deployment in SAP Commerce Cloud Portal.
Before proceeding, which elements must you set values for?
Note: There are 3 correct answers to this question.

Answer: A,D,E


NEW QUESTION # 73
What are the three main pillars of the installed base?
Note: There are 3 correct answers to this question.

Answer: B,C,E


NEW QUESTION # 74
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