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ITIL ITIL-5-Foundation Exam Overview:

Certification Vendor:PeopleCert
Exam Name:ITIL Foundation (Version 5)
Exam Number:ITIL-5-Foundation
Passing Score:65%
Real Exam Qty:40
Exam Duration:60 minutes
Exam Price:USD 383
Related Certifications:ITIL 4 Foundation
ITIL 4 Extension Modules
ITIL 4 Strategic Leader
ITIL 4 Managing Professional
Certificate Validity Period:3 years
Exam Format:Multiple-choice
Available Languages:Portuguese, Chinese (Traditional), English, German, French, Chinese (Simplified), Polish, Japanese, Italian, Spanish
Sample Questions:ITIL ITIL-5-Foundation Sample Questions
Exam Way:Online (proctored) or at a Pearson VUE test center
Pre Condition:No prerequisites. Accredited ITIL 5 Foundation training is strongly recommended but not required.
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-5-Foundation

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ITIL ITIL-5-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • Value Co-Creation and Service Relationships: Explores how value is created collaboratively between providers, consumers, and stakeholders while balancing outcomes, costs, risks, and experience.
Topic 2
  • ITIL Management Practices: Introduces the purpose and core concepts of ITIL's 34 management practices across General, Service, and Technical categories.
Topic 3
  • The Four Dimensions of Product and Service Management: Ensures holistic service management by examining People, Technology, Partners, and Value Streams as interconnected factors.
Topic 4
  • Extension Module: AI Governance (Optional): An optional module addressing ethical, compliant, and responsible AI adoption, covering risk, transparency, and regulatory considerations.
Topic 5
  • Continual Improvement Model: Covers the seven-step structured approach for driving and sustaining organizational improvement over time.
Topic 6
  • ITIL Guiding Principles: Introduces the seven universal principles that guide decision-making and collaboration across any organizational context.
Topic 7
  • Value Stream Mapping and Management: Teaches how to identify, map, and optimize value streams to improve flow, reduce bottlenecks, and enhance delivery outcomes.
Topic 8
  • Digital Product and Service Management Concepts: Covers how digital products and services create and deliver value across their lifecycle in fast-changing, technology-driven environments.

ITIL Foundation (Version 5) Sample Questions (Q56-Q61):

NEW QUESTION # 56
Which dimension of product and service management is concerned with relationships with other organizations that are involved in discovery, design and continual improvement of product?

Answer: A

Explanation:
The partners and suppliers dimension is the correct answer because it covers the relationships an organization has with other organizations involved in product and service management. These external organizations may contribute during discovery, design, build, transition, support, or continual improvement. ITIL emphasizes that modern organizations often rely on ecosystems rather than acting alone. This means they must manage contracts, shared responsibilities, dependencies, specialist expertise, performance expectations, and integration across the wider service network. Value streams and processes addresses workflows, not external relationships. Information and technology focuses on data and enabling technologies. Organizations and people focuses on structure, competencies, leadership, and culture. Since the question specifically asks about relationships with other organizations involved in the lifecycle, the relevant dimension is clearly partners and suppliers.


NEW QUESTION # 57
What BEST describes an event?

Answer: C

Explanation:
An event is best described as any change of state that has significance for the management of a service, so option C is correct. In ITIL, events are not automatically negative. They may indicate normal operations, warnings, thresholds being crossed, or conditions that require attention. Event management helps organizations observe and respond appropriately to what is happening in live systems. A user request is a service request, not an event. A sudden damaging occurrence may be an incident or disaster, depending on context. The addition or removal of something affecting services relates more to a change or configuration item context. By defining events broadly as significant state changes, ITIL enables organizations to monitor services proactively and respond before issues become major service interruptions.


NEW QUESTION # 58
What does observability enable in digital product and service management?

Answer: B

Explanation:
Observability enables understanding of system behavior through outputs such as logs, metrics, and traces, which makes option A correct. In digital product and service management, observability helps teams detect patterns, diagnose issues, understand dependencies, and gain insight into how complex systems behave in real conditions. It supports faster analysis and better decision-making, especially in distributed or rapidly changing environments. It does not guarantee that incidents will be automatically prevented, and it is not primarily about approval of changes. Although observability can contribute to improved reliability, that is a result rather than the direct definition. ITIL's emphasis on information and technology includes the use of monitoring and analysis capabilities to support operation and continual improvement. Observability is therefore a way to make system behavior visible and understandable.


NEW QUESTION # 59
Which dimension of service management is concerned with ensuring that a company's structure supports the fulfilment of strategic goals?

Answer: D

Explanation:
The correct answer is A. The "organizations and people" dimension of ITIL Version 5 is concerned with how an organization is structured and managed, as well as its roles, responsibilities, systems of authority, communication, culture, skills, and competencies. ITIL states that the way an organization is structured and managed should be well defined and should support its overall strategy and operating model. This makes option A the best answer. Option B, "value streams and processes," focuses on the activities, workflows, and processes used to enable value for stakeholders. Option C, "partners and suppliers," focuses on relationships with external organizations, contracts, suppliers, and service networks. Option D, "information and technology," focuses on the information, data, knowledge, and technologies used in products, services, and management systems. Although all four dimensions must be considered holistically, strategic alignment of organizational structure is specifically addressed by the organizations and people dimension.


NEW QUESTION # 60
Which BEST describes the relationship between digital services and digital products?

Answer: D

Explanation:
Digital services are always based on digital products, so option B is correct. In ITIL, a digital product is a combination of an organization's resources based on digital technology and designed to offer value to consumers. A digital service uses those digital products to facilitate outcomes and support value co-creation.
This means the product forms the technological and resource foundation for the service. The relationship does not work the other way around, so digital products are not based on digital services. They also do not exist independently in the context of digital service management, because products and services are integrated through the lifecycle and value system. Finally, digital products are not service actions. Service actions are provider activities, while products are configurations of resources. Therefore, digital services depend on digital products.


NEW QUESTION # 61
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