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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Administering Cisco Contact Center Enterprise |
| Exam Number: | 500-442 |
| Passing Score: | Variable (approx. 750-850 / 1000) |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Related Certifications: | Cisco Certified Specialist - Collaboration Applications |
| Real Exam Qty: | 45-55 |
| Exam Price: | $300 USD |
| Exam Format: | Drag and drop, Simulations, Multiple choice |
| Recommended Training: | Understanding Cisco Contact Center Enterprise Foundations (CCEF) Administering Cisco Contact Center Enterprise (CCEA) |
| Exam Registration: | Pearson VUE |
| Sample Questions: | Cisco 500-442 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended knowledge: basic networking, Windows Active Directory, SQL, Unified Communications Manager, voice gateways |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/administering-cisco-contact-center-enterprise-ccea.html |
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Cisco 500-442 Certification Exam consists of 60-70 questions that must be completed within 90 minutes. 500-442 exam is computer-based and can be taken at any Pearson VUE testing center. The passing score for the exam is 70%, and the exam fee is $300.
NEW QUESTION # 46
Which microapp is used to gather information from the caller?
Answer: B
NEW QUESTION # 47
How does CUCM function in CCE?
Answer: A
Explanation:
In the Cisco Contact Center Enterprise (CCE) environment, CUCM functions as per option A. Unified Communications Manager (CUCM) queries the Intelligent Contact Management (ICM) component on how to handle Unified CCE calls and then routes the call according to the instructions provided by the Unified CCE.
This integration allows for seamless call routing and management within the contact center ecosystem.References:Cisco's documentation on CCE integration with CUCM details this interaction, explaining how CUCM collaborates with ICM to route calls within the contact center.
NEW QUESTION # 48
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)
Answer: B,D
NEW QUESTION # 49
How many clusters of Finesse will a single PG support?
Answer: A
Explanation:
In Cisco CCE architecture, the Peripheral Gateway (PG) is the interface between the ICM Central Controller and peripheral systems like CUCM. Finesse communicates with CCE through this PG interface for agent state management.
Why the Correct Answer is Right: A is correct. According to Cisco's CCE design documentation, a single PG instance supports only one Finesse cluster. This is a hard architectural constraint-each PG-to-Finesse relationship is a one-to-one mapping to ensure call state synchronization and avoid conflicts in agent state management.
Why Each Incorrect Answer is Wrong: B is wrong because two Finesse clusters per PG is not supported in standard CCE deployment-each Finesse cluster must have its own dedicated PG connection. C is wrong because three clusters exceeds the supported limit; additional Finesse clusters require additional PGs. D is wrong because four clusters also exceeds the design limit. The one-to-one constraint exists to maintain data integrity and proper agent state tracking between PG and Finesse.
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NEW QUESTION # 50
What are the two main features of the Cisco VVB? (Choose two.)
Answer: B,C
Explanation:
The Cisco Virtualized Voice Browser (VVB) is a software-based IVR platform that delivers self-service capabilities, rendering VXML applications and interfacing with ASR/TTS engines so callers can interact through speech.
Why the Correct Answer is Right: A is correct because VVB supports multilingual ASR/TTS, enabling prompts and recognition in multiple languages, which is a core design feature documented in the Cisco VVB Administration Guide. E is correct because the primary purpose of VVB is to empower customers to self- serve via voice-retrieving account info, routing themselves, or completing transactions without live agents.
Why Each Incorrect Answer is Wrong: B is wrong because agents do not retrieve information via VVB voice commands-VVB is customer-facing. C is wrong because VVB explicitly supports multiple languages, not just one. D is wrong because efficient call traffic routing describes the ICM/CVP layer, not VVB's core feature set.
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NEW QUESTION # 51
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