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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 2	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 3	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q26-Q31):

NEW QUESTION # 26
Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?

A. Time Plan
B. Discount
C. Offering
D. Promotions

Answer: A,D

NEW QUESTION # 27
A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

A. Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
B. Use price list history checking the changes done after having enabled the track field history on the Price list entry object
C. Use the versioning feature and comparing the prices for the version product after having enabled the feature
D. Use EPC project feature checking the changes done for the defaulted project after having enable the feature

Answer: D

NEW QUESTION # 28
Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
B. Use the integration procedure to manage the various task that technician need to undertake
C. Use data raptor to assist with integration and introduce several manual task into the flow.
D. Use call out to fully automate the flow so that no manual steps are required

Answer: A

Explanation:
To support manual tasks required by technicians, designing and attaching OmniScripts to manual tasks (A) provides a guided, step-by-step interface. This aids technicians in completing necessary steps and ensures accurate information is relayed back to the order management system.References:Salesforce Industries documentation on OmniScripts and manual task management.

NEW QUESTION # 29
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

A. Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
B. Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
C. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
D. Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane

Answer: C

Explanation:
In a scenario where multiple integration steps are involved with a transient identifier necessary only for the initial steps, implementing the integration using an integration procedure (C) is the most streamlined approach. This allows for the seamless passing of the identifier from one step to the next with minimal configuration, ensuring efficiency and reducing the complexity of the orchestration.References:Salesforce documentation on Order Management integration procedures and orchestration configuration.

NEW QUESTION # 30
Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?

A. Ensure platform events mode is enabled
B. Ensure mule soft is employed for integration to reduce the consumption of salesforce resources
C. Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
D. Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system

Answer: A,C

NEW QUESTION # 31
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