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SAP C-FSM-2601 Exam Syllabus Topics:

Section	Weight	Objectives
Smartforms	8% - 12%	- Features and use cases of Smartforms - Create and manage Smartform templates
Architecture and Administration	11% - 20%	- Architectural components of SAP FSM - Company settings, permissions, and business rules configuration
Analytics and Reports	<10%	- Access and use reporting tools - Generate and interpret reports for decision-making
Integrations	<8%	- End-to-end integration scenarios - Integration with SAP and third-party systems
Crowd Workforce	<8%	- Concept and benefits of Crowd Service - Manage crowd workforce assignments
Planning and Dispatching	11% - 20%	- Create, assign, and manage service calls and resources - Features of planning and dispatching module
Mobile SAP Field Service Management Application	11% - 20%	- Features and capabilities of mobile app - Accept, execute, and close service calls
Master Data Management	<10%	- Components and data model of MDM - Create, maintain, and integrate master data
Customer Self-Service	<8%	- Service request creation and execution - Self-service portal and process flow

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SAP Certified - SAP Field Service Management Sample Questions (Q37-Q42):

NEW QUESTION # 37
Which of the following is not a crowd role?
Choose the correct answer.

A. Partner Technician
B. Service Customer
C. Partner Admin/Manager
D. Crowd Owner

Answer: B

NEW QUESTION # 38
What challenges do businesses face that SAP aims to address with its transformation journey?
There are two correct answers.

A. The need for a proven implementation framework
B. Developing a global workforce
C. The need for rapid market expansion
D. Navigational support to mitigate complexity
E. Heavy customization

Answer: A,D

NEW QUESTION # 39
What is the main tool in SAP Field Service Management for dispatchers?
Choose the correct answer.

A. Smartforms
B. Planning board
C. Partner Portal
D. Tool reservation

Answer: B

NEW QUESTION # 40
The Field Service Management Cloud and mobile apps have no limitations in terms of overall database size (data and attachments) and the amounts of records in tables/DTOs.
Choose the correct answer.

A. False
B. True

Answer: A

NEW QUESTION # 41
Which of the following are examples of when business rules can be used?
There are three correct answers.

A. Assigning a workflow to an activity
B. Attaching smartforms to activities
C. Customizing screen configurations
D. Sending notifications

Answer: A,B,D

NEW QUESTION # 42
......

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