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| Section | Objectives |
|---|---|
| Mobile and Offline Capabilities | - Mobile app usage for field reps - Offline synchronization and data handling |
| Retail Execution | - In-store task management and compliance tracking - Store visits and field execution processes |
| Visit Planning and Route Optimization | - Scheduling and field rep optimization - Territory and route planning concepts |
| Order Capture and Trade Promotion | - Trade promotion management basics - Order taking processes in Consumer Goods Cloud |
| Reporting and Analytics | - Dashboards and performance tracking - KPIs and retail execution metrics |
| Consumer Goods Cloud Fundamentals | - Data model overview (accounts, retail stores, visits) - Core platform concepts and Consumer Goods Cloud positioning |
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質問 # 85
Infiwave offers Internet and Voice services to residential customers. In order to provision the services, a technician visits the customer location to install the modem, then provides the modem-related data over the phone, and after capturing the data the request is sent to the fulfillment system. Infiwave has identified that having the technicians provide the data over the phone is error prone.
Which two features should Infiwave use from Industries Order Management to support this functionality and to avoid errors during data capture?
正解：A、C
解説：
Industries Order Management (OM) provides multiple orchestration item types to manage human tasks, system tasks, and external service calls. For field technician data capture, Salesforce recommends manual data capture orchestration items combined with OmniScripts, so technicians enter information directly instead of relaying it verbally-reducing errors and improving data quality.
A Manual Orchestration Item (Option C) creates a human task assigned to a technician and pauses the orchestration until the technician completes the task. This is the exact pattern used when capturing installation details, device identifiers, serial numbers, modem MAC addresses, or activation parameters.
A Push Orchestration Item (Option A) is also applicable when a task must be automatically "pushed" to an external party (like a field technician mobile app). The Push item assigns the work and embeds the OmniScript UI, enabling the technician to directly enter data, ensuring accuracy and eliminating the error-prone phone call process.
Options B and D (Milestone and Callout items) represent automated system tasks and do not support interactive technician data capture.
質問 # 86
Prior to rollout testing users find themselves failing all the test cases related to delivery tasks What is a potential reason for this?
正解：D
解説：
A possible reason for failing all the test cases related to delivery tasks is that the tester did not have the lightning direct store delivery Permission Set added. A Permission Set is a collection of settings and permissions that grant users access to various tools and features. The lightning direct store delivery Permission Set is required for users who need to use the delivery task functionality and related objects, such as product transfers and shipments. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 29.
質問 # 87
Which statement is true about action plan templates?
正解：D
解説：
Action plan templates can have multiple planogram, inventory and promotion checks, which are predefined tasks that can be assigned to field reps to perform during their store visits. These tasks help to ensure compliance and optimize product placement and availability. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 26-27.
質問 # 88
A company called Alpine is running a ' buy one get one free ' (BOGO) promotion for all energy bars and sending out merchandisers to ensure that their retail customers are running it correctly. At what level should Retail Store KPIs be defined for a promotional end cap audit and also to minimize records created?
正解：A
解説：
Because the promotion applies to all energy bars, the Retail Store KPI should be configured at the Product Category level. Salesforce supports promotion checks at the Product Category, individual Product, and General Promotion levels. Product Category is the appropriate level when a promotional activity applies uniformly to a group of related products.
A category-level configuration minimizes administrative overhead because a single KPI configuration can represent the target for the complete energy-bar category rather than requiring individual KPI records for every SKU. Salesforce allows the administrator to associate a Product Category with a Retail Store KPI together with the Assessment Indicator Definition, Retail Store Group, In-Store Location Category, promotion, KPI type, and target value.
An SKU-level configuration would be appropriate when each individual product requires separate measurement or targets. In this scenario, however, the same BOGO promotion applies across the full energy- bar category, so SKU-specific records would unnecessarily increase data volume and maintenance.
Custom Context applies primarily to custom assessment tasks rather than standard promotion-check configuration. Consequently, Product Category provides the correct granularity while supporting scalable and maintainable Retail Store KPI administration.
Study Guide Topics:Data Setup - > Promotions - > Product Categories - > Retail Store KPI - > Promotion Checks
質問 # 89
A Field Rep is having challenges measuring their share-of-shelf due to a recent change in packaging to a competitor ' s product, which makes their products look almost identical. When using Einstein, the competitor
' s product was marked incorrectly as the rep ' s product. What should the rep do to prevent this from happening in the future?
正解：D
解説：
The representative should edit the product tags so that the detected object is associated with the correct product classification. Accurate tagging is fundamental to maintaining reliable object-recognition results, particularly when two products have visually similar packaging.
Object detection identifies objects within an image and maps those detections to labels or product classes. If a competitor changes packaging so that its product resembles another SKU, the resulting classification can incorrectly increase the measured facings or share-of-shelf for the wrong product. Correcting the tag provides accurate classification information and helps maintain the integrity of the shelf measurement.
Salesforce ' s Einstein Vision architecture supports a feedback process for incorrectly classified objects. When an object-detection model misclassifies an image, corrected examples and labels can be added back to the dataset and used in subsequent training or retraining. Salesforce describes this feedback mechanism specifically as a way to improve models after misclassification.
Creating a new planogram would only alter the expected shelf arrangement and would not correct product identity. Turning competitor products around manipulates the physical merchandising environment rather than correcting the data. Canceling the task similarly fails to improve future recognition.
Study Guide Topics:Platform - > Einstein Object Detection - > Product Tags - > Classification - > Share-of- Shelf Accuracy
質問 # 90
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