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Cisco 700-805 Exam Syllabus Topics:

SectionObjectives
Topic 1: Renewal Sales Process- Forecasting and pipeline management
- Renewal opportunity management
Topic 2: Customer Success and Value Realization- Value tracking and expansion opportunities
- Customer adoption and success planning
Topic 3: Cisco Tools and Platforms- Partner and quoting systems
- Cisco ordering and subscription management tools
Topic 4: Renewals and Subscription Lifecycle- Renewal lifecycle stages and timelines
- Cisco subscription models and licensing basics
Topic 5: Commercial and Contract Fundamentals- Renewal pricing and discount structures
- Contract terms and compliance basics

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Cisco Renewals Manager Sample Questions (Q114-Q119):

NEW QUESTION # 114
Which action can a Renewals Manager take to drive value in the account?

Answer: D

Explanation:
An action that a Renewals Manager can take to drive value in the account is to manage and mitigate renewal risk. Renewal risk is the possibility that a customer will not renew their contract with Cisco at the end of their term, resulting in revenue loss and customer churn. Renewal risk can be caused by various factors, such as low adoption, poor satisfaction, lack of value realization, competitive pressure, budget constraints, or organizational changes. A Renewals Manager can manage and mitigate renewal risk by:
Identifying and prioritizing the accounts that have the highest risk of non-renewal, using data and tools such as ATR (Annualized Total Revenue), ARR (Annual Recurring Revenue), iARR (Incremental Annual Recurring Revenue), TPV (Total Partner Value), icebreaker (a tool that provides insights into new and unique business prospects), and Adopt on Scores (a tool that provides insight into how well customers are utilizing service and software they purchase from Cisco).
Developing and executing a risk mitigation plan for each high-risk account, involving actions such as engaging with the customer, understanding their needs and challenges, demonstrating value and ROI, addressing any issues or concerns, proposing improvements or enhancements, offering incentives or discounts, or leveraging partners or references.
Monitoring and tracking the progress and results of the risk mitigation plan, using data and tools such as CCW-R (Cisco Commerce Software Subscriptions and Services), which is a tool that allows customers and partners to quote, order, and manage their service contracts and software subscriptions from one place; and Customer Success Plan, which is a document that captures the account team's strategy and actions to achieve customer success.
Collaborating with other account team members, such as Customer Success Managers, Account Executives, or Sales Engineers, to align on the renewal strategy, share information and insights, coordinate activities and touchpoints, and deliver a consistent and positive customer experience.
By managing and mitigating renewal risk, a Renewals Manager can drive value in the account by increasing the chances of a successful renewal, retaining customers and revenue, enhancing customer satisfaction and loyalty, and creating opportunities for upsell or cross-sell.


NEW QUESTION # 115
Which statement is the most accurate description of the Health Index?

Answer: D


NEW QUESTION # 116
Which group of products are enterprise networking products?

Answer: A


NEW QUESTION # 117
What is the ATR on a $10, 000 one year recuring revenue contract?

Answer: D

Explanation:
ATR stands for Annualized Total Revenue, which is a metric that measures the total revenue generated by a customer contract over a 12-month period. ATR is calculated by multiplying the monthly recurring revenue (MRR) by 12. For example, if a customer pays $100 per month for a service, the ATR is $100 x 12 = $1,200.
Therefore, the ATR on a $10,000 one year recurring revenue contract is simply $10,000, since the MRR is already $10,000. ATR is useful for comparing the revenue potential of different contracts with different billing cycles or durations


NEW QUESTION # 118
Who do renewals managers (rms) work with?

Answer: A


NEW QUESTION # 119
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