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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 13% | - Identifying customer experience objectives and goals - Analyzing existing user experiences and identifying gaps - Determining business needs and user needs |
| Topic 2: Configuration and Customization | 10% | - Understanding declarative customization options for UX - Configuring Lightning pages and apps for optimal UX |
| Topic 3: Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| Topic 4: Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Topic 5: UX Fundamentals | 16% | - Understanding accessibility standards and guidelines - Describing the user-centered design process - Identifying user interface design principles |
| Topic 6: Interaction Design | 14% | - Creating wireframes and prototypes - Defining user flows and interactions - Designing effective page layouts |
| Topic 7: Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
| Topic 8: Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
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NEW QUESTION # 27
What would it mean for the user when designing perceivable content?
Answer: C
Explanation:
Designing perceivable content means that the content should be presented in a way that can be convertible between different formats, so that users with different sensory abilities can access it. For example, providing text alternatives for images and videos, captions and transcripts for audio, and audio descriptions for visual content. This way, users who are blind, deaf, or have low vision or hearing can perceive the content using assistive technologies, such as screen readers, braille keyboards, or captions. The content should not only be presented in a visual format (A) or an audio format (B), as that would exclude users who cannot see or hear the content.The content should be adaptable to different formats and devices, and follow the Web Content Accessibility Guidelines (WCAG) principle of perceivability12.Reference:
Perceivable - Accessibility | MDN
What Is Perceivability in Web Accessibility? WCAG Principles Explained
NEW QUESTION # 28
The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfil a specific business requirement. Which best practice should be considered?
Answer: C
Explanation:
The correct answer is B. Exhaust the list of available base Lightning components in the Component Library.
This is the best practice explicitly selected in the uploaded study guide.
The scenario begins with a proposed custom Lightning component, but the guide indicates that customization should not be the first assumption. Before developing something new, the designer and implementation team should first determine whether an existing base Lightning component already satisfies the requirement.
This approach promotes consistency with the standard Salesforce user experience and avoids unnecessary duplication. Existing components already embody Salesforce interaction and presentation conventions, making them the logical starting point for a Lightning-based solution.
Option A immediately moves toward custom HTML and separately linked styling resources. That bypasses the study guide's preferred sequence of first checking whether established Salesforce functionality already exists.
Option C is too absolute. SLDS blueprints are useful resources for component construction, but the guide does not recommend choosing blueprint markup over existing base Lightning components in every case.
The principle being tested is reuse before customization. Custom development should be justified by a genuine gap in standard functionality, not merely by the existence of a specialized business requirement.
Study Guide reference/topics: Base Lightning Components, Component Library, custom components, SLDS, reuse before customization.
NEW QUESTION # 29
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated. In what way could confirmation bias be avoided?
Answer: C
Explanation:
The uploaded study guide identifies A. Allow the user to explore the application without specific questions regarding which tasks to perform as the correct way to reduce confirmation bias.
Confirmation bias occurs when researchers consciously or unconsciously seek evidence that supports what they already believe. In this scenario, Cloud Kicks already knows that the application is not performing as expected, so directing users toward suspected problems could influence what researchers observe.
Allowing participants to explore without narrowly steering them toward predefined tasks gives the team a better opportunity to discover what users naturally notice, attempt, and struggle with.
Option C explicitly asks researchers to confirm an existing hypothesis, making it the opposite of the desired approach.
Option B uses open-ended questions, which can be useful in research, but the study guide does not select it as the strongest response in this scenario.
The core Human-Centered Design lesson is to allow evidence from users to challenge the team's assumptions.
Researchers should avoid constructing sessions in a way that merely validates what they already expect to find.
This makes exploratory observation particularly valuable when the cause of a performance or usability problem is uncertain.
Study Guide reference/topics: Confirmation Bias, user feedback, research neutrality, Human-Centered Design.
NEW QUESTION # 30
A UX Designer has been asked to improve Salesforce adoption among salesrepresentatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.
What should the designer do next?
Answer: B
Explanation:
A UX designer's role is not only to design solutions, but also to facilitate collaboration and communication among stakeholders and users. A clear, consistent sales process is essential for Salesforce adoption, as it defines the steps and actions that sales representatives need to take to close deals. Without a common understanding of the sales process, the UX designer cannot design a Salesforce solution that meets the needs and expectations of the users and the business. Therefore, the designer should conduct a workshop with stakeholders to align on the current state and build consensus on the desired future state. A workshop is an interactive session where the designer can use various techniques, such as journey mapping, persona creation, user stories, and prioritization, to elicit the pain points, goals, and requirements of the stakeholders and users.A workshop can also help the designer to establish trust and rapport with the participants, and to gain their buy-in and feedback for the proposed solution12.Salesforce Adoption Strategies | Salesforce Trailhead,6 Guiding Principles to Maximize Your Salesforce Adoption | Salesforce Admins
NEW QUESTION # 31
Which part of the Salesforce Lightning Design System (SLDS) should be used to create visual consistency with regard to alignments, grids, spacing, and typography'
Answer: B
Explanation:
To create visual consistency with regard to alignments, grids, spacing, and typography, the part of the Salesforce Lightning Design System (SLDS) that should be used is utility classes. Utility classes are CSS classes that provide common styling properties, such as margins, paddings, borders, colors, fonts, and text alignments. Utility classes can be applied to any HTML element to quickly and easily adjust its appearance and layout. Utility classes follow the BEM (Block Element Modifier) naming convention, which makes them easy to read and understand. Utility classes can help the designer to create visual consistency across the Lightning components and pages, without writing custom CSS or overriding the component blueprints.: Utility Classes | Lightning Design System : UX Designer Certification Prep: Designing with Lightning Design System | Trailhead
NEW QUESTION # 32
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