ITIL-4-CDS Latest Dumps Questions, Reliable ITIL-4-CDS Test Bootcamp

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionObjectives
Information and Technology- Supporting technologies
  • 1. Automation and tool integration
  • 2. Service management technologies
Introduction to Create, Deliver and Support- Core concepts of service value streams
  • 1. Service value system integration
  • 2. Value streams and workflows
Value Stream Design and Development- Designing service value streams
  • 1. Service design considerations
  • 2. Customer journey mapping
Organizational Structure and Teams- Team culture and collaboration
  • 1. Team capabilities and competencies
  • 2. Workforce planning and development
Create, Deliver and Support Practices- Service performance and quality
  • 1. Continual improvement
  • 2. Monitoring and measurement
- Supporting management practices
  • 1. Change enablement
  • 2. Incident management
  • 3. Problem management
  • 4. Knowledge management
  • 5. Service desk
Prioritization and Work Management- Work planning and prioritization
  • 1. Capacity and demand management
  • 2. Backlog management

>> ITIL-4-CDS Latest Dumps Questions <<

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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q59-Q64):

NEW QUESTION # 59
Which is often included in an Agile approach to software development?

Answer: C


NEW QUESTION # 60
During the Design and Transition activity, the testing team uncovers that non-production environments have been manually patched and reconfigured ad hoc over time. As a result, integration tests succeed in tests but fail in production due to undocumented drift. Which ONE practice should be engaged to enforce environment consistency through standardized change models and configuration baselines?

Answer: C

Explanation:
The Change Enablement practice governs how changes are proposed, approved and implemented, including the use of change models that codify environment provisioning and configuration baselines. By embedding automated, low-risk change models and requiring peer- reviewed approvals for any environment update, Change Enablement prevents unauthorized manual tweaks, ensures every change is traceable, and locks test environments into exact production-equivalent states.


NEW QUESTION # 61
How should roles and competencies be managed to adapt to rapid technological changes and market demands?

Answer: A


NEW QUESTION # 62
A service has been in use for a number of years, and is not being developed or updated.
Customers are not happy because they think that the applications that support the service are missing important functionality.
Which practice is most likely to identify this issue and initiate improvement actions?

Answer: A


NEW QUESTION # 63
An international e-commerce company is planning to launch a new mobile shopping application.
During the initial design, the project team has encountered challenges in ensuring the app aligns with regional customer preferences, while maintaining a consistent user experience. The team also needs to address scalability and security concerns. What approach should the company take to improve this situation?

Answer: A


NEW QUESTION # 64
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