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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionObjectives
Understand the purpose and components of the ITIL service value system- Continual Improvement
- Practices
- Service Value Chain
- Governance
- Guiding Principles
Understand the activities of the service value chain- Engage
- Design & Transition
- Plan
- Improve
- Obtain/Build
- Deliver & Support
Understand the four dimensions of service management- Information and Technology
- Organizations and People
- Partners and Suppliers
- Value Streams and Processes
Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Optimize and automate
- Collaborate and promote visibility
- Think and work holistically
- Focus on value
- Progress iteratively with feedback
- Keep it simple and practical
- Start where you are
Understand the key concepts of service management- Recall the definition of service, utility, warranty, customer, user, service management, sponsor
- Describe the key concepts of creating value with services
Know the purpose and key terms of 15 ITIL practices- Continual Improvement
- Problem Management
- Service Desk
- Relationship Management
- Service Configuration Management
- Monitoring and Event Management
- Supplier Management
- Information Security Management
- Deployment Management
- Release Management
- Service Level Management
- Service Request Management
- IT Asset Management
- Incident Management
- Change Control

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EXIN ITIL 4 Foundation Sample Questions (Q356-Q361):

NEW QUESTION # 356
What is the purpose of the 'problem management' practice?

Answer: C


NEW QUESTION # 357
When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?

Answer: B

Explanation:
This dimension focuses on the relationships with external organizations that contribute to service delivery and design.


NEW QUESTION # 358
Which statement about 'continual improvement' is CORRECT?

Answer: A


NEW QUESTION # 359
What is defined as an unplanned interruption or reduction in the quality of a service?

Answer: D


NEW QUESTION # 360
Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

Answer: D


NEW QUESTION # 361
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