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| Section | Weight | Objectives |
|---|---|---|
| Requirements Gathering | 20% | - Translate business needs into Appian-specific requirements - Identify and manage requirement dependencies and constraints - Describe techniques for eliciting requirements (interviews, workshops, observation) - Document and validate business requirements - Identify key stakeholders and their roles in the requirements process |
| Appian Software Development Lifecycle (SDLC) | 22% | - Recognize the roles and associated responsibilities of team members - Evaluate the test scenario before user acceptance testing (UAT) - Describe the scrum lifecycle of a user story, including Definition of Done (DoD) and Definition of Ready (DoR) - Differentiate between various stages of the Appian SDLC - Explain the different agile scrum ceremonies - Identify the role of the analyst across all phases of the SDLC (initial, build, release, optimize) - Identify use cases for various environments |
| User Story Creation | 14% | - Illustrate the standard user story format - Categorize user stories and collect appropriate requirements based on categorization - Explain the different components of a story (e.g., description, acceptance criteria, dependency) - Work with the Product Owner in managing product backlog - Identify the story status (e.g., Draft, Defined, Done) |
| Introduction to the Appian Platform | 24% | - Identify commonly used Appian resources (Appian Community, playbook, help documentation) - Differentiate between Appian Designer, Appian Process Modeler, and Cloud Database - Identify the purpose of each Appian object - Recognize role-based application security - Identify use cases likely to require third-party components (e.g., DocuSign, Google APIs) - Describe common Appian use cases (platform capabilities) - Design the user experience (in collaboration with the development team) - Recognize different Appian user experiences |
| Business Process Modeling | 20% | - Specify which nodes would or would not be used in a given scenario - Identify different integration types (e.g., JSON REST, SOAP WS, Connected Systems) - Illustrate the best method to clearly define user roles when creating a process model diagram - Explain the most common gateway types in the Appian Process Modeler - Describe the benefits of creating a future state process model with SMEs - Identify automation opportunities from a given process - Identify common Business Process Model Notation (BPMN) elements |
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NEW QUESTION # 30
A customer wants to automate a workflow for completing customer service cases. The high-level workflow involves multiple rounds of recording investigation results, uploading related documents, sending communications, and approving. Activities may need to be done at any time or out of order.
Which recommendation best utilizes the strengths of Appian out-of-the-box features to address this use case?
Answer: D
Explanation:
A records-centric design is the best approach to address this use case in Appian. This design allows users to interact with data through a central record type, with related actions enabling them to perform tasks like uploading documents, sending communications, and approving cases at any time or out of order.
Records-Centric Design:
This approach centralizes all related data and actions around a specific record type.
Users can trigger related actions such as document uploads or approvals directly from the record, ensuring flexibility and a user-friendly interface.
Why Not Other Options?:
A and B. Reports and dashboards are useful for visualizing data but are not as flexible for handling the ad-hoc and out-of-order activities described.
C . A sequential workflow is too rigid for a process where tasks need to be done out of order.
References:
Appian Documentation on Records: Records in Appian
Appian Community Success Guide: Designing Record-Centric Applications
A records-centric approach leverages Appian's strengths, providing a flexible and intuitive solution for complex workflows.
NEW QUESTION # 31
A partially created user story for an approval task has been added to the Product Backlog and you have been asked to review it.
So far, the user story includes acceptance criteria stating:
"Verify that the user can select approve or deny."
"Verify that the user can enter an approval comment."
What are two examples of additional content that need to be added to the user story before it can be considered complete?
Answer: A,B
Explanation:
User Story Description (B): A complete user story should include a detailed description that outlines the context, goals, and specific actions the user can perform. This helps in setting a clear understanding of what needs to be developed and why. The description provides the foundation for the user story and ensures that all stakeholders have a shared understanding of the requirement.Appian Documentation - Writing User Stories
Condition upon Selecting Either "Deny" or "Approve" (A): To ensure that the user story is complete, you must specify what happens when the user selects "deny" or "approve." This could include conditions such as sending notifications, triggering workflows, or updating statuses. Clearly defining these conditions ensures that the development team knows exactly what to implement and how the system should behave in different scenarios.Appian Documentation - Acceptance Criteria Examples
NEW QUESTION # 32
Which Appian component would you use to display a large amount of data in a user-friendly, interactive way?
Answer: A
NEW QUESTION # 33
An organization wants to automate identification of its dissatisfied customers based on the ticket description and assign the appropriate team to provide a quick resolution.
What is the best way to auto-classify the dissatisfied customers as part of processing?
Answer: D
Explanation:
The organization aims to automate the identification of dissatisfied customers based on the ticket description. To achieve this, leveraging natural language processing (NLP) capabilities is the most efficient method. Appian provides connected systems that allow integration with external NLP services. These services can analyze text data (such as ticket descriptions) to determine the sentiment or classify the text into predefined categories (like "dissatisfied customer").
Natural Language Connected System:
Appian can integrate with third-party NLP platforms such as Google Cloud Natural Language, AWS Comprehend, or Azure Text Analytics via connected systems.
These services analyze the text provided in the ticket description to detect sentiment, keywords, or specific categories indicating dissatisfaction.
Based on the analysis, the system can automatically assign the appropriate team to handle the case.
Why Not Other Options?:
B . Decision Table: While decision tables are useful for rule-based decisions, they are not suitable for interpreting unstructured text like ticket descriptions.
C . Image Analysis Connected System: This option is irrelevant as the task involves text processing, not image analysis.
D . SAIL Form: SAIL forms are primarily used for user interface creation and are not intended for text analysis or classification.
Implementation in Appian:
Create a connected system to integrate with the chosen NLP service.
Configure the NLP service to analyze the text data and return the sentiment or classification results.
Based on the results, use process models to route the ticket to the appropriate team for resolution.
References:
Appian Documentation on Connected Systems: Appian Connected Systems
Appian Community Success Guide: Appian Delivery Methodology
Third-Party NLP Services Integration: Google Cloud NLP Documentation
NEW QUESTION # 34
Which Appian gateway node can only trigger a single outgoing path?
Answer: B
Explanation:
The XOR (Exclusive OR) gateway in Appian can only trigger a single outgoing path based on the evaluation of conditions. It allows for one path to be taken out of multiple possible paths, depending on which condition is met first. This makes it suitable for scenarios where only one outcome can occur based on a set of criteria.Appian Documentation - BPMN Gateways Note: The other gateways (OR, COMPLEX, AND) can trigger multiple outgoing paths, making XOR the correct choice when only one path is to be followed.
NEW QUESTION # 35
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