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Salesforce Sales-Con-201 Exam Syllabus Topics:

SectionObjectives
Data Management
Industry Knowledge
Account and Contact Management
Sales Lifecycle Management
Opportunity Management
Sales Productivity and Management
Reports and Dashboards
Collaboration and Integration
Implementation Strategies

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q85-Q90):

NEW QUESTION # 85
Cloud Kicks uses an external Enterprise Resource Planning (ERP) application to process its orders. The ERP application needs to receive data about opportunities when the opportunity closes.
Which solution should the consultant recommend?

Answer: B

Explanation:
To integrate Salesforce with an external ERP application for sending opportunity data when it closes, an Outbound Message triggered by a flow is an efficient solution. This approach allows Salesforce to automatically send data to the ERP system when certain criteria are met, such as when an Opportunity reaches a "Closed-Won" stage. Using an Outbound Message provides a secure and real-time way to push data out of Salesforce to external systems, minimizing the need for manual data entry and reducing latency. Salesforce Connect is useful for real-time integration with external databases for read/write operations but is more suited for ongoing data synchronization rather than event-driven updates


NEW QUESTION # 86
Northern Trail Outfitters wants to migrate its Sales Territories to a new structure for the upcoming fiscal year.
Which aspect should a consultant consider for this migration?

Answer: A

Explanation:
When migrating to a new territory structure, it is important to consider that only one territory model can be active at any given time. Here's why:
* Territory Model Activation: In Salesforce, only one territory model can be active simultaneously.
This means that when transitioning to a new structure, the existing active model must be deactivated, and the new model activated in its place.
* Planning and Transition: Knowing that only one model can be active at a time is crucial for planning the transition. This ensures that Northern Trail Outfitters can prepare and test the new model without disrupting the current active territories until the migration is complete.
* Salesforce Best Practices: Salesforce recommends testing territory models before activation and planning activations carefully, particularly in a fiscal transition to avoid access issues and ensure a smooth switch.
* References: More information on Territory Management can be found in Salesforce documentation, which outlines guidelines for activating and managing territory models.
In summary, the consultant should consider that only one territory model can be active at any given time (Option A) to ensure a smooth migration to the new structure.


NEW QUESTION # 87
Which prerequisite should the consultant consider before enabling Opportunity Splits?

Answer: A

Explanation:
Before enabling Opportunity Splits, it is necessary to enable Opportunity Teams and confirm that the opportunity owner is a team member. Here's why:
* Requirement for Opportunity Splits: Opportunity Splits rely on Opportunity Teams to allocate credit across team members. Therefore, enabling Opportunity Teams is a prerequisite, ensuring that splits can be assigned to team members who contribute to the opportunity.
* Ownership and Team Membership: The opportunity owner must be part of the Opportunity Team to ensure that they can be assigned a split and manage team member contributions accurately.
* Salesforce Best Practices: Salesforce documentation on Opportunity Splits specifies that Opportunity Teams must be set up and members confirmed for split management to be operational.
In summary, the consultant should enable Opportunity Teams and confirm the owner is a team member (Option B) before enabling Opportunity Splits.


NEW QUESTION # 88
Universal Containers (UC) hired a consulting company to implement Sales Cloud. This will be the third CRM application UC has used in the past years. Employees have failed to adopt the previous two applications. Which step should be part of UC's plan to help drive adoption of Sales Cloud?

Answer: C


NEW QUESTION # 89
Cloud Kicks (CK) acquired a shoe distribution partner. The marketing and sales directors want to migrate the existing sales and marketing data into CK's Sales Cloud instance. Which aspect should the consultant consider first before proceeding with the data migration?

Answer: A


NEW QUESTION # 90
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